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We had a fantastic experience from the moment we started until our wedding was over. Every person we dealt with was professional and accommodating. We had all of our guests stay there with us, and all of them will be going back, including us-highly recommend them!
amazing venue with affordable packages and great to work with
After booking my wedding date the hotel went through renovations and were planning to have everything completed by my wedding date. For the most part they did. During the renovations the original people I was working with left and new people were hired. It took a little while for them to arrange in their new positions and I interacted with a few different people. Everyone kept fantastic notes and read them as well. I was never asked the same question twice and everyone I interacted with was able to answer my questions and help me. While staying at the resort everyone went above and beyond for my husband and I, but we did notice they did the same for the other guests as well...as expected for the prices we all paid!
I loved the venue and loved my Caterer, Kelsey, she was fantastic!! The day before the wedding it was a bit of a disaster.. my room wasn't ready for normal check in time.. and couldn't get into my room until later in the day, cleaners were still cleaning.. the room list got messed up.. the room situation did not work out as well as I would have liked.. The ocean views were amazing and we loved every moment of it! The wedding turned out beautiful and the room was decorated beautifully!
Embassy Suites Mandalay Beach is the perfect place to have your wedding or vacation! My then fiancé and I stumbled across this gem because we wanted a wedding with a beach backdrop as opposed to a beach wedding. In other words, we wanted a wedding at the beach, but with elegant tuxes and dresses as opposed to flip flops and sundresses. At Mandalay Beach, you can have that! Since your wedding will be on the lawn (where ours was) or in the courtyard, you can have a wedding at the beach without being in the sand. It is at a hotel, so your reception is on site and you don’t have to worry about your guests driving home drunk. My only complaint is that, because this place is so pretty, it is a shame that you cannot see outside once you are in the reception area. Yet, that is a small price to pay. Not to mention how nice and easy they make it to have your wedding here. We worked with Vanesa Cirerol. She is amazing! I strongly recommended working with her, although I don’t think you’d have a bad experience with anyone. My fiancé and I were hesitant to book our wedding here because they were undergoing new management, but Vanesa worked with us and was the one constant when everything else seemed to be changing. In the end, everything went perfect and we could not have been happier. We were so happy that we stuck it out and decided to have our wedding at Mandalay Beach. That is why we want others to have the happy experience we did. So, do yourselves a favor and book your wedding (or simply just your stay) at Embassy Suites Mandalay Beach!
The venue is unbelievably beautiful, however, the service does not match the price. The biggest complaint I have is the venue double booked our wedding site. The Presidential Lawn is $5400 to have your ceremony and we were advised no other weddings would take place on the lawn on our day, but possibly may be held elsewhere on the property. The day of my wedding, 20 feet away from my chairs, a second wedding was held one hour prior to my ceremony. The venue left the chairs and arch in place during my ceremony. We were taking pictures on the beach prior to the wedding and were asked to move so as not to be in the background of the other bride's wedding.
Secondly, the reception hall had minimal air flow. My mother asked if they could turn up the air conditioning and the staff's response was to have the guests stop dancing because it makes the room hot.
Booking rooms was unnecessarily difficult for guests as well. When my guests called the hotel, several were told there was no wedding that day and that the hotel booking code was wrong. The topper was three months prior to my wedding the hotel decided to make it a three night minimum at $247 a night. They never notified us of the change, rather we fielded a slew of complaints from frustrated guests. Rather than telling guests that there was a minimum, they told them the hotel was booked. The majority of my guests only wanted one night and we were forced to set up a room block at a neighboring hotel.
The Embassy Suites used every opportunity to capitalize off our wedding. The only stressful part of the planning process stemmed directly from interactions with the hotel. Sadly, it is abundantly clear a bride is just another bride at Mandalay Beach.