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Quality of service
0.5 out of 5 rating
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Average response time
0.5 out of 5 rating
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Professionalism
0.5 out of 5 rating
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Value
0.5 out of 5 rating
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Flexibility
0.5 out of 5 rating
I had several conversations with Tammy and the Elite Travel Group Agency before deciding that I would use them for my destination wedding. Everything was great in the beginning and then things started to go downhill. The travel rep that was assigned to me left the company halfway through the planning (after my experience with this company I don’t blame her).
The wedding coordinator for the travel agency was super duper slow in responding. It would take her weeks and various emails before I would get a response on anything. All of the arrangements I tried to make ahead of time failed. I tried getting her to provide me with information so that we could decide on items like flowers, cakes, ceremony location, reception location, menus, DJ, etc ahead of time. I was able to get none of it completed before the wedding. The wedding coordinator kept telling me it was the Resort that was slow in responding, but when I reached to the resort directly, I always got an answer. So basically I was on my own.
We (as well as our guests) had problems with the flights, rooms, tickets, etc. Half of our guests didn't receive their travel packages till a day or two before they were supposed to travel. Other guest asked the Elite rep to send tickets to their office addresses and the tickets were sent to their home addresses instead. Some guests booked oceanview rooms and didn't get them. It was stressful all around.
We were promised and paid for one room and unfortunately we got something else. We reached out to our agent for help and met a dead end (we never heard back from them). We ended up having to argue with a manager at the resort 2 hours before the issue could be resolved.
We had our Elite rep book a group golf excursion for us ahead of time. When we followed up with the resort staff about it the day after we arrived, they had no record of the booking. We then had to scramble to make arrangements.
We emailed our rep and the owner of the company on our second day there expressing our concern and did not hear back from them. We finally received a response a day before we were scheduled to head back home (the emailed addressed none of our concerns).
I did finally reach out to Elite a few days after our trip was over. The owner of the company was extremely rude and disrespectful. She would only speak to me via speakerphone. Instead of listening to my complaints, she just decided to loudly talk over me. I told her that we were upset that we had not heard from the agency after we reached out to them after our arrival at the resort and her response was that they were a travel agency and not babysitters (so I guess that you are not supposed to reach out to your agency when you have problems with the arrangements that they take care of for you). She basically spent 10 or 15 minutes yelling me like my bad experience was all my fault.
This was the worse customer service experience we have ever had and would not recommend using this agency to anyone.
I had several conversations with Tammy and the Elite Travel Group Agency before deciding that I would use them for my destination wedding. Everything was great in the beginning and then things started to go downhill. The travel rep that was assigned to me left the company halfway through the planning (after my experience with this company I don’t blame her).
The wedding coordinator for the travel agency was super duper slow in responding. It would take her weeks and various emails before I would get a response on anything. All of the arrangements I tried to make ahead of time failed. I tried getting her to provide me with information so that we could decide on items like flowers, cakes, ceremony location, reception location, menus, DJ, etc ahead of time. I was able to get none of it completed before the wedding. The wedding coordinator kept telling me it was the Resort that was slow in responding, but when I reached to the resort directly, I always got an answer. So basically I was on my own.
We (as well as our guests) had problems with the flights, rooms, tickets, etc. Half of our guests didn't receive their travel packages till a day or two before they were supposed to travel. Other guest asked the Elite rep to send tickets to their office addresses and the tickets were sent to their home addresses instead. Some guests booked oceanview rooms and didn't get them. It was stressful all around.
We were promised and paid for one room and unfortunately we got something else. We reached out to our agent for help and met a dead end (we never heard back from them). We ended up having to argue with a manager at the resort 2 hours before the issue could be resolved.
We had our Elite rep book a group golf excursion for us ahead of time. When we followed up with the resort staff about it the day after we arrived, they had no record of the booking. We then had to scramble to make arrangements.
We emailed our rep and the owner of the company on our second day there expressing our concern and did not hear back from them. We finally received a response a day before we were scheduled to head back home (the emailed addressed none of our concerns).
I did finally reach out to Elite a few days after our trip was over. The owner of the company was extremely rude and disrespectful. She would only speak to me via speakerphone. Instead of listening to my complaints, she just decided to loudly talk over me. I told her that we were upset that we had not heard from the agency after we reached out to them after our arrival at the resort and her response was that they were a travel agency and not babysitters (so I guess that you are not supposed to reach out to your agency when you have problems with the arrangements that they take care of for you). She basically spent 10 or 15 minutes yelling me like my bad experience was all my fault.
This was the worse customer service experience we have ever had and would not recommend using this agency to anyone.
User1973048 Sent on 12/17/2014I am planning a destination wedding in Mexico and Elite Travel is offering all star service so far! They are literally available 24 hours a day / 7 days a week either via email and/or phone. The team is very personable and knowledgeable about most destination wedding locations and honeymoon sites. I have peace of mind knowing that Elite Travel's services (including travel agent and wedding planning) will ensure my wedding and travel plans for our guests will run smoothly.
