If you decide to go to Elegant Lace, I highly recommend working with Dee or Maria. My sister who got married in 2008 worked with Dee and I worked with Maria. They are both wonderful and treat you like family. Elegant Lace has a great selection of dresses with many designers and price ranges. I live in Sacramento now but am originally from San Jose. My mom, sister and I found my dress in a store in Sacramento, however I did not buy my dress there because they were so rude. Although I love my sister, I found it so distressing that the consultant at the Sacramento store focused all her interest and attention on my sister versus me. Not to mention they didn't even help button, lace or zip up the dressed I tried. My sister did. I'm glad I waited to buy my dress because I found the same exact dress at Elegant Lace for at least $100 cheaper plus they gave me an additional 15% off because they were doing a little bit of construction and revamping the store. All I can say is that Elegant Lace is the place to go. My 2 cousins and best friend also got their dresses there and were also very pleased.

This store has beautiful dresses and I fell in love with my dress the moment I put it on! The staff there are great but there is one old lady at the front counter that is really rude, beware! I went in to make a payment and the old lady made me feel as if it was an inconvience for her to help me.

I had Alison help me try on dresses and she was amazing and super nice. Miki helped me choose my dresses and picked out a few that she thought would look nice on me as well. I loved my dress and it was a great price. The only thing was that my dress came in late. It took 6 months to get my dress in and left me with only 3 weeks for alterations. I had it ordered special because it has a special lace on the bottom and I am very short. So it was extra to get it a shorter length. When it came in, the left side of the dress was the correct length. The right side of the dress was too long and the seamstress cold not make it shorter due to the special decorative lace on the bottom. I don't think it was the stores fault but they should make sure where they get their dresses from the do a good job of making it. I just had to make sure I didn't trip on the right side of my dress. We also got our suits there for the guys. Miki was a great help with picking what style and look we wanted. She knew what she was talking about. Although all the cufflinks fell out of most of the guys shirts. My husbands jacket sleeves were too long when he went to pick up the jacket. He said they did a quick hem that was sloppy, but I guess it got the job done. Couldn't really tell unless you looked at it. So that was fine. Overall it was a good experience. All almost fixable.

I was very pleased with all of the employees here as well as their customer service. They placed an order for a custom made veil for me that went just beautifully with my gown which was purchased at another bridal store.
They had the veil ready for pick-up in less than half the estimated time frame. And, if needed, they offered to steam the veil - free of charge, the day or so before the wedding.
Nice, helpful staff. Great value for a custom veil - only $60!

i originally wanted a maggie sottero dress so i called all bridal stores in the bay area for the best deal. elegant lace bridal had 15% off deal for everything on the month of november if you donate certain number of food items. this saves you a lot on your dress and other accessories. stacia found me a dress that was similar and even better than the original dress i wanted for a better price. i chose a literally "elegant lace" casablanca dress with lots of beading. stacia event helped me in and out of dresses. she asks you what your venue and theme is to get an idea of what your style is. it's a good idea to look at more than one bridal shop and compare all of them. take time to find the perfect dress.

My bridal consultant was great and I do love my dress. The owner of the business and her daughter are rude and very unprofessional. When I ordered by dress they told me it would be here in 6 months, which seemed like a long time to be but ok. I called a few times within the six months to make sure everything was still on time. If the dress arrived when they said it would, it would have left me 3 weeks for alternations. When I called about a week before the date they said it would be here the told me the original date they had given me was the date is was going to ship no arrive. So my 3 weeks for alternations turned into two weeks. When both my mother and I talked to the owner about this she was unsympathetic and acted like she did not care. I asked them many times if there was anything they could do to get here sooner and they could do nothing. We finally found out that is was ready and shipped and they shipped it ground!!! The bridal shop should have made them ship it air so it wouldn’t take another week to get here!!!

Avoid at all costs!!

I bought a beautiful Maggie Sottero dress at Elegant Lace and I could not have been happier with my dress. It was perfect. The staff was easy to work with and found the dress I had wanted to try on very quickly.

The service was questionable if you didn't get the owner - Mickey.
Mickey really knows her stuff and she's fast and responsive. Unfortunately some of her front desk staff tend to take messages and not pass them on or they don't return calls. But if you don't mind doing a little bit of follow up this place is a great location to get your dress. And of course always try to work with Mickey. :) They always have the best prices around town so I highly recommend this store if you're a bride on a budget.

I could not be happier with my purchase from this store. Since day 1 everyone was so helpful, even though i stumbled in 20 minutes before the store closed just to try on one dress, vania my consultant was very patient and kind. I ended up coming back 2 more times before purchasing my dress, and the dress that i decided to order they did not carry in store, but since they did carry that designer they were nice enough to order the dress for me. ( i had already tried on the dress at another store, but did not like the service there, and i was able to save $200 by ordering the dress from elegant lace).
And even when I called vania 6 weeks before my wedding asking if it would be possible to still order a veil, she made it happen!

I had a great experience buying my dress here, however, my bridesmaids had a bit of trouble getting dresses ordered, which is why it's not all 5 stars.

Cynthia at Elegant Lace was great. She was fun to work with and she gave great advice. They have a great selection of dresses and they don't rush you.

I do think they try to get you to order bigger sizes so that you have to pay extra, but all in all it might be my only complaint.

I love my dress and I felt like a princess on my wedding day.

I thought this place was great. I called around a few vendors to see who had the dress I wanted and to find the best price. Elegant lace had it and at a slightly lower cost than other vendors. It was the first dress I tried there because I had already seen it online and knew I wanted it.

Okay, this was the first dress shop that I went to in July, 2010. I had Ala as my consultant and absolutely loved the experience. I went to other shops after this one (David's Bridal--weren't as knowledgable, a little more pricey, Bella Mia--don't care at all about you, and Trudy's-- total snobs). I came back not long after and bought the 2nd dress I had tried on and a veil. Ala accidentally charged me for the whole purchase instead of just taking deposits, which, although that was frustrating, I figured that I would have to pay it all anyway.

My dress came in a few months later and I was thrilled! Ala sold me some cups to put into the dress since I wasn't able to find a bra that would go with it. Unfortunately, I am now getting the dress fitted and it is TOO BIG and do to the beading, it can only be taken in so much and the CUPS ARE WRONG too. So talk to your seamstress before you decide on the dress size and lingerie--each designer has different seam allowances, so depending on the designer and the design of the dress, it may be easier to let out than to take in.

Onto my veil...Surprisingly, the veil did not come in until the very end of November, FIVE MONTHS AFTER ordering it. That was fine since I'm not getting married until July, but it was the wrong veil. Then they REORDERED it, but when it arrived, they LOST IT and completely forgot about me. So finally, after calling them repeatedly, one of the owners realized the mistake and ordered my veil a THIRD TIME. I finally got it, after ordering and paying for it NINE MONTHS AGO and it has a STAIN.

Long story, short:
CONS
-terrible communication
-Lose merchandise
-Lie
-Employees are uneducated and incompetent
-Lose your file

PROS
-Ala knows what looks good on you
-Nice

I loved my dress and loved the customer service! I got the same dress that was at Trudys for $500 less.. SAME DRESS. They did everything they promised and got a few extras. I would recommend to anyone looking for a wedding dress.

I loved my dress and got an awesome price!! I saw the same dress at Trudys and it was $500 more, same designer EVERYTHING! Elegant lace was friendly and accomodated to me. I was very happy with my dress and the services.

Lots and Lots of dresses to choose from and by far the best organized that you can be with a store full of huge dresses. But seriously good job on organization of dresses by section and style.

although i decided to get my gown at davids bridal i shopped here but unfortunately the prices were too high for my budget. i wanted to give them a rating because they were really nice and polite to me.