DuBois Formalwear
When it's got to be right!
127 S Broadway
Green Bay, WI 54303  | map
Services: Father of the Bride, Father of the Groom, Groom...
Accessories: Garters, Shoes
 
 
 
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4.0 out of 5.0
4.0
out of 5.0
Quality of Service:
 (3.9/5.0)
Responsiveness:
 (4.0/5.0)
Professionalism:
 (3.8/5.0)
Value:
 (3.8/5.0)
Flexibility:
 (4.2/5.0)
 
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Private User 2 Reviews
We had so much fun picking out our tuxes at DuBois! The sales associate was willing to dress and undress the mannequin with exactly the vests and coats we were choosing from to give us the best visual possible. They have tons of colors to choose from so we were able to match our theme perfectly. We can't wait to see how stunning our guys look on the big day!
DuBois Formalwear responded with the following comments:
Thank you for taking the time to write this review! We are really glad you had a great experience! We look forward to working with you in the future!
Wedding: Recently Married
Services Used: Dress & Attire
3.5 out of 5.0
3.5/5.0
  • Quality of Service:  4.0
  • Responsiveness:  4.5
  • Professionalism:  4.0
  • Value:  1.0
  • Flexibility:  4.0

Private User 1 Reviews
The tuxes were great. We were able to pick them up plenty early. However, they told me I had to pay a 30 dollar security deposit. I asked if this was refunded upon return and the lady said yes. When I dropped them off they informed me this was not refunded. They said it reserved the tuxes. I said that doesn't everyone paying for their tuxes reserve them. She just laughed and said all txt shops does this. Just a way to make more money!
Wedding: Recently Married
Services Used: Dress & Attire
2.0 out of 5.0
2.0/5.0
  • Quality of Service:  1.0
  • Responsiveness:  2.5
  • Professionalism:  0.5
  • Value:  1.0
  • Flexibility:  5.0

Private User 1 Reviews
The top button of my husbands jacket came off right before the ceremony. When I returned the tux I told them about it and they said there was nothing they could do and they wouldn't give me any money back. We had to safety pin the jacket so our pictures looked good.
Wedding: Recently Married
Services Used: Dress & Attire
0.8 out of 5.0
0.8/5.0
  • Quality of Service:  1.0
  • Responsiveness:  1.0
  • Professionalism:  0.5
  • Value:  0.5
  • Flexibility:  1.0

Private User 1 Reviews
DuBois Formalwear,

They will say what ever it takes to get you to rent there Tux.'s, and then the tux dose not fit is not ready on time and cost to high. what ever you do, DO NOT RENT FROM, "DuBois Formalwear"
Wedding: Recently Married
Services Used: Dress & Attire
1.0 out of 5.0
1.0/5.0
  • Quality of Service:  1.0
  • Responsiveness:  1.0
  • Professionalism:  1.0
  • Value:  1.0
  • Flexibility:  1.0

Private User 1 Reviews
picked up my tux. today and was not happy with the service or the tux. the shoes were not shined and to small. the coat sleeves did not have cress just rolled under to the correct length and came lose when trying it on. The shirt sleeve where way to short and neck fit to tight. Now when I asked about getting it altered was told it could be done but it would take a day, which would not work because the wedding was the next day in a different town. Overall the service sucked, cost was to high and the tux fit like shit.
Wedding: Recently Married
Services Used: Dress & Attire
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Private User 8 Reviews
The process of choosing tuxes was quick and easy! Service was great!
Wedding: 1+ year ago
Services Used: Dress & Attire
2.5 out of 5.0
2.5/5.0
  • Quality of Service:  2.5
  • Responsiveness:  2.5
  • Professionalism:  1.0
  • Value:  4.0
  • Flexibility:  2.5
This review is just on the experience that we had when we went in to pick out our tuxes. We went into the Racine store and the young saleswoman was working alone. I gave her the postcard that I received in the mail that had their special offers and guarantees. She read the whole card and handed it back to me saying, “Yeah, this card doesn’t tell me anything I don’t already know!” I thought that was a bit abrupt but I didn’t worry about it. She was young so I just took it as she sees theses postcards all the time and she knows what’s up. Well she didn’t! She didn’t spell anyone’s name right even though we spelled them out for her. She didn’t know about the free rental or free suit for the groom with 4 or more rentals. (We have 6 GM and 2 ushers) When I asked for something without satin she kept pointing to ones in the catalog that had satin. In the pictures in the catalog it might be sort of hard to tell but the written description tells you. We asked to see the vest we picked out so we could see the pattern on a larger scale to get an idea of what it would look like. They didn’t have the color we were getting so we picked a similar color as it was just to see the pattern. But then she kept going back to the incorrect color when it was time to pick out the vest. I was getting nervous that she was going to write down the incorrect color. All of that was okay until it was time sign our order and pay our registration deposit. My Fiance told me the groomsmen total was a little more expensive than Men’s Warehouse tuxes he had to rent in the past. That reminded me that I had a $40 off coupon for each tux from Men’s Warehouse. I gave her the coupon and her response was, “ That’s a Men’s Warehouse coupon, this is DuBois!” That was the last straw! Are you kidding me! I politely told her that the postcard (that didn’t tell her anything she didn’t already know) states that “DuBois will beat all competitor pricing, and we honor all competitor coupons & deposits”!
DuBois Formalwear responded with the following comments:
Dear Talia,

Thank you very much for sharing your experience with us. We are extremely sorry that you didn't receive the outstanding service you should expect from DuBois Formalwear. The Racine store recently came under new ownership, and we can assure you that your feedback will be used to re-train or replace any employees who fail to provide exceptional customer service.

We definitely DO honor ALL competitor coupons and match any deposits that may have been made elsewhere, and we apologize that you were made to feel that this was not the case. Additionally, we would like to apologize that we didn't have your color available in store for you to look at. We make every effort to have each vest color in our stores.

I understand that we only have one chance to make a first impression, but we would like to make this right. For your inconvenience, we would like to offer you one additional FREE tuxedo rental. I would like to personally take care of you in our store and give you the great customer service you deserve. Please call me at 262-884-9555.

Thank you again for bringing this issue to our attention.

Kim Waterfield
Manager
Wedding: 06/01/2013
Services Used: Dress & Attire
4.7 out of 5.0
4.7/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  3.5
  • Flexibility:  5.0
Had a hiccup with our original tuxedo order, but the Oak Creek manager provided reassurance and even worked on her own time to get myself and another groomsmen our tuxedos before we left for our out-of-town wedding. DuBois really goes out of their way to do things right and I really appreciate it!
DuBois Formalwear responded with the following comments:
Thank you for your review, Adam! We really appreciate your feedback, and we're glad that everything worked out! Remember that we do have a Referral Program; if you get a friend to register their wedding with us, we will send you a $50 Visa gift card. Plus, your friend will get $50 off on a tuxedo! If you'd like more details, you can contact any of the DuBois stores. Thanks again for your review, and congratulations on your wedding! :)
Wedding: 05/18/2013
Services Used: Dress & Attire
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
We had our groomsmen rent their tuxes at the Brookfield Square location. The representatives were very helpful and sent deadline reminders to my husband. Since we had 5 others rent tuxes, my husband's was free! They looked great on our wedding day!
DuBois Formalwear responded with the following comments:
Thank you very much for your review! We are happy to hear that you had a positive experience at DuBois. Remember that we do have a Referral Program; if you get a friend to register their wedding with us, we will send you a $50 Visa gift card. Plus, your friend will get $50 off on a tuxedo! If you'd like more details, you can contact any of the DuBois stores. Thanks again for the great review, and congratulations on your wedding! :)
Wedding: 04/13/2013
Services Used: Dress & Attire
3.8 out of 5.0
3.8/5.0
  • Quality of Service:  3.0
  • Responsiveness:  4.0
  • Professionalism:  4.0
  • Value:  4.0
  • Flexibility:  4.0

Erica 4 Reviews
The first lady we had when we went to the store on Military in Green Bay was not all that friendly and she had a name tag that said store manager, however the lady the guys had the day they went to get measured was awesome. The tuxes were in great shape and looked sharp on the men!
Wedding: 11/03/2012
Services Used: Dress & Attire
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Anonymous 1 Reviews
Du Bois Military location has been AMAZING to work with! My father located in Michigan is a cancer survivor and consequently has a hernia around his mid section which makes suit coat fitting a challenge.
I will be delivering suits to the wedding site as we are having a destination wedding in Northern Wisconsin and everyone is traveling in. Du Bois has been AMAZING helping my Dad find a coat that fits and is comfortable for him. In fact, they shipped coats direct to his home in Michigan for him to try in advance to help ensure he is comfortable day of. I cannot say enough about the service and help we've received...they truly are the BEST in town!!!

THANK YOU DU BOIS!!!!
DuBois Formalwear responded with the following comments:
Thanks you so much for your review! We are very glad to hear that you enjoyed your experience working with us. We are always more than happy to accommodate our customers' needs, and it's great to hear that we were able to help your dad feel comfortable in his tux on your wedding day. Keep in mind that we do have a Referral Program; if you get a friend to register their wedding with us, we will send you a $50 Visa gift card, and your friend will get $50 off on a tuxedo! If you'd like more details, you can contact any of the DuBois stores. Thanks again for your review, and congratulations on your wedding!
Wedding: 1+ year ago
Services Used: Dress & Attire
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Anonymous 6 Reviews
The men looked great everything was ready on time and fit great!
DuBois Formalwear responded with the following comments:
Thank you very much for your review! We are happy to hear that you enjoyed your experience at DuBois. Remember that we do have a Referral Program; if you get a friend to register their wedding with us, we will send you a $50 Visa gift card. Plus, your friend will get $50 off on a tuxedo! If you'd like more details, you can contact any of the DuBois stores. Thanks again for the great review, congratulations on your wedding, and best of luck in the future! :)
Wedding: 1+ year ago
Services Used: Dress & Attire, Unique Services (Other)
4.7 out of 5.0
4.7/5.0
  • Quality of Service:  4.5
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  4.0
  • Flexibility:  5.0
We worked with the Racine store and loved the staff there! We specifically worked with Kim and she made sure our needs were met, listened to what we wanted, and offered valuable suggestions for looking our best on our special day. We had a few sizing issues with our specific style, the dark gray jacket/pants, but Kim was very proactive by having back-up stock already in store for each member of the wedding party. Even though we had a few hiccups, each guy was able to leave the store with a complete tux for the wedding...much appreciated! With everything else to worry about, getting the guys outfitted in their formal attire was easy. Thank you Racine DuBois!!!
Wedding: 05/26/2012
Services Used: Dress & Attire
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
We got our tuxes at the Sheboygan location. They were super friendly with the changes we had. My husband (then fiance) went in and picked one out - that was wrong! And we were able to come back to fix the mistakes. Great style for sure.
DuBois Formalwear responded with the following comments:
Thanks, Jenna! Congratulations on your wedding! We are glad to hear that you had a good experience with us. Keep in mind that we do have a Referral Program; if you get a friend to register their wedding with us, we will send you a $50 Visa gift card. Plus, your friend will get $50 off on a tuxedo! If you'd like more details, you can contact any of the DuBois stores. Thanks again for reviewing us, and congratulations to you and your new hubby! :)
Wedding: 05/05/2012
Services Used: Dress & Attire, Unique Services (Other)
2.7 out of 5.0
2.7/5.0
  • Quality of Service:  2.0
  • Responsiveness:  3.0
  • Professionalism:  2.0
  • Value:  4.0
  • Flexibility:  2.5
Despite the good value, I was very disapointed with the service we received at the Brookfield Square location. We had a Friday wedding in Door County, and from the beginning a Friday wedding seemed to be an issue for them. Initially we were told tuxes would not be available until Thursday after 3pm which was an issue because of it being a destination wedding. They later told us the groom's and father's tuxes would all be available Wednesday after 3pm. (We had no groomsmen). I brought my fiancee and future father in law along to try on the tuxes on Wednesday before the wedding. My father in law's pants needed to be exchanged so we were told we could exchange them at the Broadway location in Green Bay on our way to Door County. It was only then that Vince mentioned in an "oh by the way" manner that my father's tux had not shipped and was not available for pickup. We were leaving the following morning and could not wait for it to arrive with the Thursday shipment. He seemed more concerned about the way it made him look than any inconveniece for us. Luckily, for him, we were already heading that direction, but the fact that he waited until 30 minutes into the appointment to casually mention that my father's tux was not there, was what really upset me. All turned out fine and we were able to get my father's tux and exchange the pants. When I returned the tuxes, I ask how something like that can happen, and Vince said, "well it just didn't ship". Never was there an I'm sorry for the inconvenience, or how can I compensate you for the extra time and effort. Just more of an "oh well" sort of attitude.

My impression all along with the service was that it was more our issue that we were having a Friday wedding instead of a traditional Saturday one. We weren't working with their schedule, rather than accomodating our schedule, as the paying customer. I plan to write a letter to the corporate office as well to express my disappointment.
Wedding: 07/22/2011
Services Used: Dress & Attire
4.9 out of 5.0
4.9/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  4.5
  • Flexibility:  5.0

chitter23 5 Reviews
I rented my tux here and thought the service was spectacular. I visited the Ashwaubenon location and found their tuxedo selection to be smaller than a place like Men's Warehouse, but a better selection.

They let me pick up early...they let me drop off casually. They were very laid back and I appreciated that while dealing with the stress leading up to the big day.
Wedding: 2+ years ago
Services Used: Dress & Attire
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4.0 out of 5.0
4.0
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