DoubleTree Resort by Hilton, Lancaster
Happily ever after begins here.
    52 Reviews
2400 Willow Street Pike
Lancaster, PA 17602  | map
Services: Bridal Shower, Ceremony, Engagement Party, Reception
Catering: Offered in-house
Maximum capacity: 300
 
 
  Profile   Reviews (52)   Photos   Deals   FAQ   Map    
4.4 out of 5.0
4.4
out of 5.0
Quality of Service:
 (4.5/5.0)
Responsiveness:
 (4.4/5.0)
Professionalism:
 (4.5/5.0)
Value:
 (4.5/5.0)
Flexibility:
 (4.5/5.0)
 
Sort By:
 
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Jessica 2 Reviews
Everyone at the Lancaster DoubleTree was absolutely amazing! We could not have asked for a better wedding venue. They were very accommodating, pleasant, and a joy to share our special day with. Kris and her team worked so hard and made our day one we will remember for the rest of our lives!
Wedding: 11/09/2013
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Amy 2 Reviews
The DoubleTree was an awesome place to have our wedding. Everyone was so friendly and quick to respond to questions. It could not have been any better.
Wedding: 10/19/2013
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

LaDonna 2 Reviews
Our wedding was picture perfect thanks to the awesome staff at Double Tree Resort. Kris Becker is exceptionally wonderful to work with. The whole team went above and beyond our expectations.
Wedding: 09/28/2013
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Private User 5 Reviews
From the very beginning everyone at Double Tree was wonderful. We met with Kris who is the wedding coordinator. She answered all of our questions and was always available to talk if we needed her. The employees at the hotel were amazing, they did anything we asked of them and were very accommodating to our needs.
Wedding: 1+ year ago
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Chris was great to work with very helpful. The chapel was nice. I would recomend the Double Tree Resort.
Wedding: 04/13/2013
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Doubletree in Lancaster was great! From start to finish they helped me all along the way and made my wedding day more special than I imagined.
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Congratulations! We wish you many happy years together, Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Wedding: 10/12/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
DoubleTree Resort by Hilton, Lancaster was beautiful in every way. From the chapel to the hotel rooms and especially Palm Court for the reception. Kris Becker was outstanding to work with. We highly recommend this venue!
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Thank you and congratulations! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Wedding: 09/15/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Valerie 3 Reviews
Kris handled our wedding & reception. I can't say enough about everything she did to make it just right. She was so attentive to our requests. Kris made sure we didn't have to worry about ANYTHING on our wedding day. She was such a pleasure to work with. She is just such a nice person in general. Nichole was there with us during our reception. We got so many compliments for Nichole--our guests felt like they were getting personalized service. She really made an impression with everyone, our guests just LOVED her! Brian handled everything at the chapel. What a great guy! He was also so nice to work with. He was there during our rehearsal, and just did such a great job making suggestions and assuring us everything would be alright. He made sure all our things at the chapel got moved over to our hotel room after the ceremony. Nothing got lost. The people at the desk in the lobby were also so courteous and nice. Oh! And Rock's brother, Terry, made our wedding cake, and had a disaster transporting the cake to the wedding. He RAVED about how the people at the DoubleTree, and from the kitchen helped him fix the cake. He said they were WONDERFUL and so HELPFUL. When we saw the cake, we would have never known anything was wrong. The staff was really nice during our rehearsal dinner too at Cafe 24--another convenience just having to walk across the street from the chapel after the rehearsal. The food was great!
Does it sound like we were happy with the service we were provided for our wedding and reception? You will not be disappointed. Also, having the chapel just a short jaunt across the street from the reception was one of the reasons we chose this site. The chapel is beautiful and set up perfectly for a wedding and for a bride to get ready right there inside the chapel.
Thank you Kris, Nichole, Brian and all the staff from the DoubleTree. You made our day more special.
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
What an awesome review! Thank you for taking time to share your great experience with future brides. Congratulations on your wedding! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Wedding: 09/02/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I couldn't have had a better wedding and with such kind, flexible and hard working people helping us! We loved every aspect of the space. Everything was perfect! I really appreciated when Nicole helped me sew my wedding dress strap back on! lol! The food was excellent! The chapel was great and I can say on behalf of our families they had an amazing time! We loved the cheese and fruit plate in our overnight stay at the hotel for the wedding night!!!! I'm sad to hear the closing of Willow Valley and the Bakery though. But thanks again for everything and if it's okay I would love to come back to the wedding events there! They were so much fun!

Take care, Meagan Mapson (Lewis)
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
We're so glad to read you had a wonderful wedding day with us. Congratulations! If there is anything I can help you with, please let me know. And we hope to have the opportunity to work with you again soon, Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Wedding: 09/01/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0

Anonymous 1 Reviews
Our wedding day was even more wonderful than we could have hoped!
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
We love that! Congratulations: Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Wedding: 2+ years ago
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Palm Court at Willow Valley was a spectacular venue for a wedding reception. The food was excellent, and everyone we worked with to plan the reception was top-notch.
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Thank you! We are so happy to have been part of your wedding day and wish you many years of happiness! Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Wedding: 07/28/2012
Services Used: Catering, Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
The experience was wonderful!! So many people have commented on how beautiful the chapel and reception venues were. Working with Kris Becker was so great. They will work with you on any requests you need. I highly recommend this vendor!!

Alicia and Jim Moore
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Congratulations! We're honored to have been part your special day and hope to have the opportunity to work with you again. Kristin O'Connor, Guest Relations; (717) 464-7503, koconnor@willowval.com
Wedding: 07/14/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Absolutely the best reception venue I have dealt with. Very friendly and responsive. I have been told that the food was the best food people have ever had at a reception. Everything was set up exactly as we had asked and their staff were excellent all the way around.
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Congratulations on your recent wedding! We are honored to be part of your day and happy to hear everything was just like you imagined. Best wishes for a lifetime of happiness! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
Wedding: 06/10/2012
Services Used: Wedding Cake, Catering, Wedding Planning
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
They do a wonderful job here and were willing to work with lazt minute changes
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Our team works hard to be flexible and accommodate every request you need. Thank you for reviewing us and we wish you a lifetime of happiness! Kristin O'Connor, Guest Relations, koconnor@willowval.com, (717) 464-7503
Wedding: 05/05/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
Girls generally know how they will act as brides, and I knew from the beginning that I would be STRESSING majorly over every detail. Having said that, picking Willow Valley/DoubleTree Resort for my wedding venue was the BEST decision I could have ever made. I grew up going to this resort with my family since I was a baby, and it was my dream location for my wedding. At the very beginning of my experience, a different Catering/Sales manager worked here, and I must say I was worried it was going to be a disaster. However, about a month into planning, Kris Becker entered the role, and changed everything. If you want a person who is friendly, kind-hearted, organized, and willing to go above and beyond for you, pick Willow Valley for your wedding. Kris was so unbelievable... she took ALL the stress off of me and my family and I knew every detail was going to be perfect. She even came the day of my wedding to help set up to make sure everything was exactly how I wanted it! She answered all of my questions very promptly and never missed a beat. If for no other reason, book for Kris alone.

The value of this venue is amazing. We got SO much for our money. We had a morning ceremony in the chapel with a brunch buffet, and our pricing included the ceremony, hors devours, a huge variety of breakfast and lunch foods (buffet style), mimosas, a discount on our cake and rehearsal dinner, and a complimentary night for my husband and me the night of the wedding! Some of my friends and family could not believe how reasonable it was when I told them what it cost us. Plus we got an additional discount for having it on a Sunday.

Quality and service are things that Willow Valley/DoubleTree has down. The grounds are gorgeous, the chapel is clean, adorable, and perfect for weddings, the Palm Court is breathtaking - everything is picture perfect. The food is delicious and the cake was out of this world. The Easter flowers in the front of the chapel were beautiful - we didn't even have to decorate it!

The people working there are amazing - as I said it doesn't get any better than Kris. The lady that helped me confirm the rooms we needed was also very helpful and responsive. The day-of coordinator was great... she checked in with me and dismissed the head table and she even brought my Dad a Diet Coke even though soda wasn't included in our package! My only issue was that she went MIA at some points of the reception... but I'm sure she has tons of behind the scenes work to do! Not a big deal at all. The bakery was great - Sue was so wonderful to work with and did exactly what we wanted! And our sound coordinator was a very nice guy who ran the sound perfectly during the ceremony, which is a huge stress saver! The people at the front desk were helpful checking all of our guests in, and were very accommodating when I was having a meltdown because we thought we didn't book enough rooms!

I also highly recommend having the rehearsal dinner in the smorgasboard! We had the rehearsal in the chapel, then headed over to the Family Restaurant and had a blast. DoubleTree is also a great venue if you have traveling friends and family who need to stay. Everything is in one place - SO convenient!

Thanks to Willow Valley/DoubleTree I had my dream wedding and could never have asked for anything more!! I highly recommend it if you know you will be stressing... trust me, your details will be taken care of and you will truly be able to enjoy your day! Best of luck brides!
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Thank you so much for this wonderful review, Shannon! It was a pleasure working with you and we are honored to have been part of your special day. Wishing you a lifetime of happiness, Kristin O'Connor, Guest Relations, koconnor@willowval.com, (717) 464-7503
Wedding: 04/15/2012
Services Used: Ceremony & Reception Venue
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
We had a December wedding and the place was beautiful without a lot of work.
DoubleTree Resort by Hilton, Lancaster responded with the following comments:
Thank you and Congratulations! Kristin O'Connor, Guest Relations; koconnor@willowval.com, (717) 464-7503
Wedding: 12/06/2009
Services Used: Ceremony & Reception Venue
 800-369-9877
Please let this vendor know
you found them on WeddingWire
 
 
e.g. xxx-xxx-xxxx
Best Time to Contact:
4.4 out of 5.0
4.4
out of 5.0