Honestly... everything turned out ok for the guests, but we didnt get what we wanted exactly. I felt like he wasnt very good at being told what to do, he wanted to be creative and do his DJ thing. Now maybe it was partly our fault because we wanted more of an MC/ Facilitator but we booked a DJ.
The first meeting really caught us off guard, we thought it was an initial meeting and it turned out to be really indepth (what songs/ types of music/ details of the reception we had not gotten to yet). That is all fine, but we felt pressured into his suggestions.
Then when we made a list of about 40 songs we wanted him play instead of whatever else we had picked out he managed to play maybe 10 of them. Mixing them with a bunch we did not pick.
We told him to play soft/ instrumental during dinner... didnt get that.
He was told repeated time by my mother to announce things... he didnt.
(I think) he was told to turn the sound down a little... he didnt.
Our exit song/ last dance was played in the middle of the reception and so that whole part was skipped.
In his defense we were taking requests, so that was didnt help either.
Overall in terms of presentation it was fine and the guests didnt know anything was up... but was rather disappointed.
DJ Dynamics responded with the following comments:
It is extremely disappointing when we receive anything other than 5 stars from any of our previous clients! Furthermore, we try and take every measure available to insure the happiness and quality for all of our clients. As with Ashley, we must set the record straight on a few misconceptions.
It is important to know that Ashley attended the Rocky Mtn Bridal Show in Denver last Fall. She came up to my booth and entered to win $150.00 off her entire bill in our lottery box. Ashley along with all other prospective brides got to see slide shows and music that we provide at the exhibit. Our company drew her name and thus she received the $150.00. I called Ashley to announce the reward at which time I explained that she had 48 hrs to claim the grand prize. She waited a week and then emailed me stating that IF the prize was still available she would book with us. Even though a week had transpired I decided to grant her the grand prize.
Since Ashley lives in Colorado Springs (1 ½ hours south of Denver) we agreed to meet at a coffee shop in a south suburb of Denver. We went over the typical meet and greet process. I took my time getting to know them and there tastes. Let me state…, THERE WAS NEVER a time at the meeting where I was told that they felt uneasy, pushed or pressured into song choices! As with any professional service, I try to discern the clients tastes and desires to make their entertainment above expectations. This note of pressure is shocking to me due to the fact that it was never brought to my attention in the initial consultation and furthermore we even walked out to our cars together!
Furthermore, she graded me a 2.5 out of 5 on responsiveness! I have over fifteen emails to her about her wedding plans, music, consultations etc. There were times that I did not hear from her for 3-4 weeks at a time! She would reply and explain that she was busy which I gladly accepted.
As with her 40 songs.. I use a program that records each and every song played and what turntable and time it was played.
She states from one of her emails “I know when we met before we picked out some song and some genre's we "liked" but we sat down and came with a list of about 40 song that we would like played. We actually probably have more than enough songs so you can just pick and choose out of those. There are a few songs we picked out with you that day that are fine but we don’t remember what those were, so the blank ones you just play whatever.”
Looking back on her list, she signed up for a four hour reception. Thus, with dinner that is approximately 12 songs an hour give or take. I DID play as much of her list as possible. The 10 songs she states is completely absurd! Also, it is important to point out that she completely knew at my booth and consultation, website etc that I provide a wonderful white matte for her guest to sign their song request and dedications. I was never told not to play requests from their matte! She even mentions that in her review.
As for dinner light music and instrumental that is exactly what they got! I even made sure as to play their wonderful Christian artist they requested I play! Again, this is on my software program.
As for turning the music down?! The reception room at this venue was very small. The venue had my setup right at the front of the hall with no spare room. Furthermore, we at DJ Dynamics and all of my previous clients can confirm we show up at least 2 hrs prior to any event to check sound quality and acoustics! We insure that the sound is perfect for the evening and does not interfere at all with dinner etc. The request to turn it down it completely false and unfounded
As for announcements.., what exactly did I miss Ashley? I had four papers in front of me with your full iternary, bridal party and lists of songs etc! I announced everything that were rehearsed and more! Again, this is false statement!
I have been in the DJ business for 15 years. We have nothing but 5 star ratings from our previous clients. It is important to know that Ashley paid a total of $345.00 for free consultation, 3 hours of driving time to and from her venue in CO Spgs, 4 hrs of entertainment including setup and takedown. What I believe Ashley really wanted was just a MC or facilitator! Even her Sister-in-law (Bridesmaids) came up to my table and requested I “Kick up the beat”. I explained to her that I have a list but am taking requests.
She ranks me a 2 out of 5 on quality of service? How is that possible. I personally fulfilled every single one of her request and honored her $150.00 discount a week after it was void! I drove over 3 hours to her venue, setup, tookdown, played and MC’d her entire reception!
Responsiveness: 2.5 out of 5!!! Again, I have documented over fifteen emails to Ashley along with phone calls! I am available 24/7 ALWAYS to my clients! This is completely absurd and out of line!
Value for Cost: 4 out of 5…, She paid $345.00 for a complete DJ package including travel!
Flexibility: 1 out of 5… How much more flexible could I have been?!! Here is a quote from one of her emails when I requested a final phone consultation. I wrote, “Hi Ashley,
I hope your NYE celebration was fantastic! I look forward to your wedding and was wondering if you are available to for a final phone consultation tomorrow night? If so, can you provide me the best phone number to reach you at? Thanks so much!”
She writes:
“Hey sorry about this past weekend, I just got busy moving and everything and totally forgot. You are free to call me tonight at XXX-XXX-XXXX.” Ashley
Lastly, in fairness to any prospective brides, I hope you look at this review for what it is. I did everything possible to provide complete and total excellence in professional entertainment. My 5 star rating speaks for itself. The question has to be asked, why did she even approach my DJ booth at the RMBS IF she really just wanted a MC or facilitator? She states “Now maybe it was partly our fault because we wanted more of an MC/ Facilitator but we booked a DJ.” I am sorry if Ashley felt otherwise or that my services were not what she wanted!
I am a DJ! I provide exceptional entertainment for the best price possible!
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