After doing a fair amount of research on engagement rings, I was fortunate to come across the Diamond Castle. I had visited a few local family owned jewlery stores and wasn't making much progess. I had viewed a handful of nice stones, however, none of them had the "wow factor" I was looking for. On a whim, I decided to visit the store to see their selection. When I walked in, I was amazed at the amount of quality inventory they have in the store. Although the selections were very nice, I requested Ray to have a few more brought in to view. I gave Ray my price range and overall vision of what I was looking for. Ray did some research and selected 3 stones to be brought into the store. He did a great job of selecting the best stones (ie. weeding out the not so desirable ones) and gave a detailed honest opinion/evaluation of each of them. I selected the diamond (one that Ray had brought in) and disussed having a custom setting made. Once again, I gave Ray my vision and we were able to come up with a ring design. Upon my visual approval, he had a mold cast. The mold came in, as drawn up, and I proceeded to approve the ring setting. The ring took about 3 weeks to make and it was AMAZING!!! The quality and craftmanship of the ring really set the Diamond Castle apart. Ray's knowlege and overall professionalism was very impressive and really made the process an enjoyable experience. He was very attentive to my thoughts and desires and did his utmost to fulfill my expectations. Ray's genuiness really set him apart from the others. He made me feel comfortable throughout the process and exceeded every expectation. Ray was very open/honest and did his best to provide an excellent value for the services rendered. Ray did an amazing job of setting realistic expecations and making good on his word. I would definitley recommend friends/family to go to the Diamond Castle and especially go to Ray!!!
I went to to the diamond castle for the first time a few days ago and i was very overwhelmed when i first walked in by the size of the place. I was immmediately welcomed by a friendly , knowledgeable salesperson Wendy. Wendy was so helpful and patient the whole time i was there and showed me the most beautiful earings for my daughters for christmas within my price range. They loved them as much as i did and i would definitly request Wendy to help you with what ever you are looking for on your next trip to The Diamond Castle. Thank you Wendy!!!
There are no words we could find to express our heartfelt gratitude to Ray at Diamond Castle. Our experience from engagement ring shopping to finding our wedding bands was beyond amazing. Ray truly values his customers and treats them like family. He spent hours with us finding the perfect center stone for my engagement ring, one that is absolutely breathtaking. There is not a day that goes by that I do not get complimented on my engagement ring and wedding band. Truly stunning. Our experience was so amazing that my husbands brother also used Ray for his engagement ring purchase. Ray has become someone so special to our family. Your wedding rings are such an intimate part of marriage and there is no other person I could ever see a part of the process then Ray. We constantly refer people to him. He is truly one in a million. If you are looking for a reputable place with outstanding customer service, Diamond Castle is it.....and RAY is a must!
My husband and I purchased our wedding bands at Diamond Castle and the service was outstanding. First, I was able to get my engagement ring resized in only 15-20 minutes. Next, Nancy took the time to show me various types of wedding bands that would match my engagement ring. Also, she helped my husband choose a beautiful wedding band that matched mine. Overall, we were able to purchase our wedding bands at very competitive prices. Nancy's customer service was excellent and it was a pleasure talking and working with her.
We bought our wedding bands from Diamond Castle. We worked with Robin and she was very helpful and friendly. She offered to have my engagement ring cleaned even though it wasn't from there and I thought that was really nice. The selection at Diamond Castle is really great. We were both able to find bands we really liked. We are really happy with the bands we picked out but I will say that Diamond Castle seemed to be on the expensive side compared to other jewelry stores. However, their excellent customer service is worth paying a little bit more for.
Diamond Castle saved the day! My fiance and I went to many local stores in the Mercer County area and were not having much luck finding a diamond with the features and price point we wanted. A family friend suggested my fiance see Maurice at Diamond Castle and he was so helpful to my fiance and found a diamond right away. We had already purchased the setting and wedding band at another place and when we had some issues with the setting a few months later Diamond Castle also fixed it in their repair center. I would highly suggest Diamond Castle to anyone looking for a big selection at great prices!
My husband and I both got our wedding bands from Diamond Castle. I also got my engagement ring band from there. We were always greeted at the door upon arrival, and usually with a friendly handshake. The jewelery may have been a little over priced, but the quality was very good.
Love this store!! On my first visit there was a minor issue. While trying to get ideas for my wedding band an associate was more interested in texting than helping me. 2nd time in - GREAT experience! Wendy was so helpful and patient. We got an amazing deal on both wedding bands. I also was browsing for earrings for the ceremony and was having a really tough time. Maurice helped me and really went the extra mile in trying to find something for me. The thing I really appreciated was him calling me personally to tell me he couldn't find what I was looking for. Its ok not to have it. The call was impressive from a customer service standpoint. I will be buying ALL jewelry here going forward..ps- the texting associate helped me on another day and was actually pretty good - no texting..:)
We husband and I bought our wedding bands at Diamond Castle. We had gone to a couple of different places before that, but had pretty bad experiences and had not found anything that we were happy with. My engagement ring is a bit hard to match. However, when we went to Diamond Castle, we both found rings we were happy with. My rings match like they were a set, which they are not. Less than 2 months after our wedding, one of the diamonds fell out of my wedding band and was lost. To say I was distraught about it, would be an understatement. When we went into the store, we saw Maurice (who had sold us the rings in the first place) and he took the ring back and replaced the diamond free of charge. He also built up the setting to make the ring setting more stable so we are hopeful that the diamonds will never fall out again. We were / are very happy with the service Diamond Castle provided and will definitely return in the future (or at least I'm hoping my husband will! :) )
I can't get enough of diamond castle!! I love walking in there and browsing around. They have a huge selection of jewelry and their prices are reasonable. The service and help makes me feel like part of their family. Though they are all nice, Kathy is my favorite person. She has a glowing personality and looks for the best interest of her customers. Not only have I purchased personal jewelry from her, but I recently got engaged (yay!) and my fiance told me how wonderful she was helping with the setting and the stone. She also helped in "throwing me off" the day of my engagement. Like, who does that! AWESOME! Thanks for everything Kathy!
We got a promotional coupon from a wedding website for Diamond Castle so we went and checked it out. I am so glad that we did! They had a great selection, great prices, and our rings were engraved sooner than expected. I look forward to going back to the store for other occassions.
We got our wedding bands from Diamond Castle and had a really good experience. My husband really wanted black diamonds in his band and since they make their own rings there, they were able to switch out the white diamonds for black ones. The ring was perfect when we got it a couple weeks after we ordered it. We also got a good deal since we bought both wedding bands there and my husband bought my diamond tennis bracelet there as well.
well i went there for a engagement ring, they have tons of choices. the only problem that they only wanted to sell what they had didnt really want the prices seemed ok . They have a huge selection of stuff so iwould recommend going there but would also recommend shopping around
k
Wedding: 2+ years ago
1 Reviews
2.4 out of 5.0
Quality of Service:
(2.0/5.0)
Responsiveness:
(0.0/5.0)
Professionalism:
(2.0/5.0)
Value:
(4.0/5.0)
Flexibility:
(4.0/5.0)
Services Used:
Jewelry
I’ve been to the jewelry store on RT 9 in Marlboro NJ. “DIAMOND CASTLE” looking for wedding bands after the ENGAGEMENT RING that we bought from them with a help from another PERSON that’s not there anymore. Although my experience in the store was OK and the selection was good, I was very disappointed in the staff. not all of them ,as I said we were helped with our E/R before and loved it so much, but one person in particular goes by the name of LINDA .she was unprofessional ,loud ,arrogant ,snobby .but best of all, or should I say ”WORST OF ALL” dressed so reveling and so (STREET LIKE) that I was embarrassed to go back with my boyfriend again to look at the bands that we asked to see earlier . We can all agree that there’s a difference between “Elegantly” sexy, and ………… a word I refuse to use. One advice for you guys out there; be selective of who you deal with, and definitely no LINDA. K C
Diamond Castle responded with the following comments:
Dear K C,
I am sorry to hear that you had a negative experience while shopping for your wedding bands at Diamond Castle. Looking through our other reviews, it is obvious that your experience here was not the norm and you, yourself, said that you purchased your engagement ring from Diamond Castle and loved it so much that you returned to buy your wedding rings here as well. On that note I am disappointed and surprised by the exceptionally low rating you gave us overall.
That you were displeased with your interaction with one of my sales staff is extremely unusual and the point I felt needed to be addressed in particular. Linda has been with my company for over ten years and, during that time, I have only ever seen her be pleasant, friendly, and courteous with every customer who has walked through our doors. Additionally, she is a person who consistently goes out of her way to make sure that each of her customers is truly happy with his or her purchase. If her personality were such as you describe, she would not have been in my employ for ten days, let alone ten years. We pride ourselves on our exceptional customer service and Linda has always been a strong example of that. And her dozens – if not hundreds – of loyal clients who always ask for her personally and recommend her to their friends would agree with me as well.
I recognize that everyone, at one point or another, has an “off” day and, perhaps, unfortunately, you experienced one of the rare days when she was not at her best. However, as the store owner, I would have appreciated it if you could have let me know about your experience in person at the time it actually happened, rather than anonymously – many months later – in a forum where it is impossible for me to rectify the situation. Indeed, the discrepancy between the vague deion of your experience (the absence of any specifics was duly noted) and the actual personality of this highly valued and respected staff member – not to mention the rather long delay between the alleged event and the posting of your complaint – makes me question its actual validity.
We take all of our reviews – the positive and the negative – very seriously here at Diamond Castle as part of our continuing effort to create the best jewelry shopping experience we possibly can. In the event that this is an authentic review based on an actual experience, I sincerely apologize that you were so dissatisfied with your second visit here.
Sincerely,
Maurice Payami Owner & President Diamond CastleDear K C,
I am sorry to hear that you had a negative experience while shopping for your wedding bands at Diamond Castle. Looking through our other reviews, it is obvious that your experience here was not the norm and you, yourself, said that you purchased your engagement ring from Diamond Castle and loved it so much that you returned to buy your wedding rings here as well. On that note I am disappointed and surprised by the exceptionally low rating you gave us overall.
That you were displeased with your interaction with one of my sales staff is extremely unusual and the point I felt needed to be addressed in particular. Linda has been with my company for over ten years and, during that time, I have only ever seen her be pleasant, friendly, and courteous with every customer who has walked through our doors. Additionally, she is a person who consistently goes out of her way to make sure that each of her customers is truly happy with his or her purchase. If her personality were such as you describe, she would not have been in my employ for ten days, let alone ten years. We pride ourselves on our exceptional customer service and Linda has always been a strong example of that. And her dozens – if not hundreds – of loyal clients who always ask for her personally and recommend her to their friends would agree with me as well.
I recognize that everyone, at one point or another, has an “off” day and, perhaps, unfortunately, you experienced one of the rare days when she was not at her best. However, as the store owner, I would have appreciated it if you could have let me know about your experience in person at the time it actually happened, rather than anonymously – many months later – in a forum where it is impossible for me to rectify the situation. Indeed, the discrepancy between the vague description of your experience (the absence of any specifics was duly noted) and the actual personality of this highly valued and respected staff member – not to mention the rather long delay between the alleged event and the posting of your complaint – makes me question its actual validity.
We take all of our reviews – the positive and the negative – very seriously here at Diamond Castle as part of our continuing effort to create the best jewelry shopping experience we possibly can. In the event that this is an authentic review based on an actual experience, I sincerely apologize that you were so dissatisfied with your second visit here.
Sincerely,
Maurice Payami
Owner & President
Diamond Castle
All I can say is wow. When you go there ask for Theresa. She will help you with all of your needs. I gave her my budget, told her what I was looking for and created a custom one of a kind engagement ring that was perfect. My girlfriend at the time was shocked that I could actually pull something off like this and it was partly because of Theresa and Diamond Castle. Their selection is enormous. If you cant find what your looking for, they will get it for you. They only sell quality products and you definitely can tell between this store and a wholesale place like Kay or Whitehall. I shopped at both of those places for years and will not go there again. In the past year I've purchased an engagement ring, both our wedding bands, and her wedding day gift and each time it was a pleasurable experience. Also, a BIG bonus is that you can upgrade your engagement ring at any time. So say you couldnt afford that 2.0 carrot center stone (that she wanted to desperately) at the time of your engagement but decided to do it for an anniversary present a few years down the line. They will take what ever price you paid for the stone at the time of purchase and put it towards the new diamond. I have already recommended her brother who recently got engaged and several other friends. I will be a lifetime customer.
Great value and extremely easy to deal with. Ordered my ring on a rush because I procrastinated until the week before the wedding. Everything came on time and exactly as they said it would.
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