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Weddings

Deep End Films Reviews

Deep End Films View more information

Reviews

4.7 out of 5 rating
25 Reviews
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96% Recommended by couples

Awards

25
WeddingWire Couples' Choice Awards 2014 Winner
WeddingWire Couples' Choice Awards 2013 Winner
WeddingWire Couples' Choice Awards 2011 Winner
  • User2590985 Sent on 04/28/2016
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    Excellent to work with. Professional, unobtrusive to the events of the day and respectful of our photographer and her work.
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    Hannah Sent on 05/28/2016
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    Videography was one of the most important things to us on our wedding day and we could not have asked for anyone better than the Deep End Crew. Here are the things we loved about working with Deep End Films: They were always super prompt replying to emails and were very organized and clear with everything leading up to the wedding. On the day of our wedding they were wonderful. They are kind, fun, creative, and professional. They strike a perfect and rare balance of not interfering with special moments of the day, but at the same time being present and tuned in to everything going on. We and our guests loved their presence at our wedding, it added so much to our day. They were very quick at getting our gorgeous video back after the wedding and. Their work is stunning and we truly treasure our wedding video. We watch it all the time and are so incredibly grateful to have a way to relive our joyful day! They were able to capture the day and all of its emotions so beautifully. I cannot tell you how many people (from relatives to friends of friends that we barely know) commented that this was the most beautiful and moving wedding video they have ever seen. That is all credited to Deep End Films. They listened to our requests and also incorporated their amazing talent to make our video one of our most cherished possessions. We recommend Deep End Films to any and everyone!
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    Stephanie Sent on 11/17/2014
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    Deep End Films was great to work with! They were very professional and delivered a great video and an AMAZING highlight video! Ben was always great with making any changes we asked for, and they were all very easy to work with.
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  • User1340563 Sent on 09/21/2013
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    Deep End Films did an amazing job with our wedding! We loved their work and the final product was great! We were amazed at how well they did at capturing our big day! We would definitely recommend them to anyone who is looking for a videographer!
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    Jaime Sent on 09/18/2013
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    Deep End Films was a wonderful vendor to work with. I decided at the last minute that I wanted a videographer and I'm so happy I choose Deep End Films. The responsive time on communication was great and the video turned out beautiful. I didn't realize all of what I would receive until I got the DVD in the mail and I was extremely impressed!
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    Amanda Sent on 09/19/2013
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    Ben did an amazing job. He captured every exciting moment that we will be sble to treasure for the redt of our lives. Deep End Films is a great company to work with. They are very professional and the quality of service is top notch! Thanks for making mu day memorable.!
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    Julee Sent on 12/22/2012
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    Deep End Films captured our day beyond our wildest imaginations! We had a home/farm wedding in late September, and with a home wedding comes tons of last minute details. Ben and Jon managed to be in 10 places at one time and the video really does tell the story. The whole story! Good job, guys and thank you from the bottom of our midwestern hearts. We can't thank you enough. God bless!
    Mother of the bride
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    Matthew Sent on 12/22/2012
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    Very professional, met and exceeded our needs and expectations of a wedding video. The people were barely seen and were able to capture the best moments of our wedding and the final DVD was amazing!! Highly recommend to anyone looking for a good videographer
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    Melissa Sent on 01/04/2013
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    Deep End films was incredibly professional in shooting our wedding. They were seemingly invisible as they caught the entire essence and emotion of our day on film. I am incredibly impressed with the quality of our video and so thankful to have it to look back on for years to come and relive the best day of my life. Thank you Deep End Films!
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    Brook Sent on 10/11/2012
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    We couldn't be happier with the services provided by Ben. He was a pleasure to work with, from our initial meeting through the wedding day and after. The quality of the work is amazing and the value couldn't be better. We are so happy we found Ben and were able to make it work with our wedding budget... we will forever have this memory of our day on video and it truly is a treasure. Ben is extremely professional and many of our guests commented that they didn't even notice he was there!
    Ben, thank you for being so awesome! I would recommend you in a heartbeat to anyone looking for videography services!
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    Kaitlyn Sent on 10/15/2012
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    Very professional and great customer service. Went above and beyond and was always willing to work with us to meet all of the desires we had and what we wanted from our videographer.
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    Shelly Sent on 10/22/2012
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    Great product with in weeks of our special day. We were completed delighted with how our wedding and reception were captured. The dance video and special dance camera were amazing. We highly recommend Deep End Films if you want to go with a sure thing concerning quality, fun, and great memories.
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    Jillian Sent on 10/03/2011
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    Deep End Films did a fantastic job for our wedding. Ben put together a beautiful photo slideshow for our reception that ended with a same-day edited highlight video from our ceremony earlier in the day (which was very nice since the ceremony was private and not all of the guests at the reception party were there to see it in person). Ben was very responsive and easy to work with. My biggest regret was only hiring him to videotape the ceremony... we thought we would save money by not having a videographer for the reception but now I'm kicking myself as I would have loved to have Deep End Films capture the entire day! Thank you for the great work Ben!
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    Erica Sent on 12/28/2010
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    Deep End Films did a great job recording our wedding! I love our video clips! We have received many compliments. The best part is we didn't even notice Ben at the reception when he was recording!
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    Stephen Sent on 09/21/2010
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    We could not be happier with the job Deep End Films did on our wedding videos. My wife watches the highlight video just about every night. We were told that getting a good wedding video is something we wouldn't regret, and it definitely is true. The photos are great, but to have both really allows you to capture so much more. The guys at Deep End were extremely professional, and often blended into the background so well people didn't even realize they were being filmed. They combine their artistic ability with solid filming to create a nice balance between documenting the event but also adding enough editing to really make it a work of art.
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    Lauren Sent on 06/16/2010
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    The video was great, I can't believe I almost decided to not have a videographer! The cameraman was very professional and unobtrusive, I kept forgetting that he was even there. I was extremely impressed with how quickly the DVDs were ready, they were waiting for us the day we got back from our honeymoon, it was awesome!
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    Matt Sent on 09/28/2009
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    Very professional, great value.
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    Chris Sent on 06/09/2009
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    These guys were great! There were very easy to work with and were totally professional on the wedding day. They blended in and at the same time did a great job capturing so many amazing moments from my wedding day.

    I LOVE my highlight video and the music selection they used. It brings me to tears every time I watch it. I thought the value for the money was AMAZING. I see on the website the prices have gone up since my wedding but I still think their packages are a great deal.

    These guys aren't cheesy and there aren't any 80s graffics involved which is exactly what I was looking for. Something hip and contemporary that wouldn't turn my modern wedding into a Cinderella style story.
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    Jennifer Sent on 12/19/2012
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    Deep End Films was the best! Some people don't think videography is as important as the pictures, but even though I am a photographer myself, my favorite thing from our wedding day is the video! I love it SO much. I cry every time I watch it, which is often. These guys are professional, unobtrusive (stealth really), and they know how to put together a beautiful product. You NEED to have a wedding video and you NEED to have these guys do it. You won't regret it...but you will regret if you don't call them. Because anyone can put a camera at the back of the church and film the ceremony...but not anyone can do what these guys do.
  • User975400 Sent on 10/16/2012
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    Deep End did a wonderful job capturing our day despite the incredible heat! They were never in the way, yet captured each important moment. The highlight showcased the beauty of our day including a bit of our personality.
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    Alison Sent on 12/23/2015
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    Ben shot my wedding and we had the pleasure of working with Jon as our editor. We only wanted a highlight video from our day, and Deep End Films was by far the best value we could find without sacrificing quality. We booked with them almost a year and a half prior, so some questions took a few days to get answered, but Ben always got back to me.

    We ended up with an amazing 9 minute video that perfectly captured our wedding! Jon was beyond gracious and accommodating as he approached editing our video as a collaborative process. This is something we didn't even consider when booking but ended up being essential. We had quite a few requests for shots to be added in or switched around and Jon fulfilled every last one of them! With some of the outrageous videography prices out there, you can't go wrong with these guys and the quality product you get with them. It was such a wonderful way to preserve our favorite moments!
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    Molly Sent on 10/13/2013
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    We had an amazing experience with Ben for our wedding video! We decided to go with just a highlight video with one camera. We were SO happy with our end result, and greatly appreciate all of the hard work, flexibility and overall quality of Ben's work. Thank you Deep End Films!!!
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    Emily Sent on 07/04/2012
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    Ben was very professional, we loved the finishe product and would definitely recommend this company to friends and family.
  • User1522649 Sent on 01/30/2014
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    We were not happy with the quality of work done for our wedding video. Professionalism and day of experience was wonderful, however our final product was very bad. So bad, we reluctantly had to request a redo. Two months later we received another version, better than the first, but sadly still with mistakes. Reached out for a correction and received no response. Sadly - the attention to detail and use of interns is not what we expected from the price paid.
    Wanted to score higher - but we must be honest.

    Deep End Films's reply:

    In the 7 years we have been doing this we have never had an experience like this. Our ratings should speak for that.

    When we finish a wedding we always deliver the final product with a note saying if you have any issue or problems let us know and we would be happy to fix them.

    This called me on the phone and cussed me out to bring them to light. I handled that call with grace and patience I was told I could stick the video up my #$%, once the client calmed down I offered they could come in and look over my shoulder to fix to there satisfaction.

    Turns out they were all ascetic:
    “We don't like the title font.”
    “We don't like the background for the chapters.”

    The fixes were made as soon as the client came in and delivered two weeks after. I followed up with several phone calls and emails all of which were greeted with we “Promises that they were very happy with the changes.”

    We even went above and beyond creating a 3d moving slideshow out of the photographers work. Gave them extra copies when done. We also offered a partial refined which they declined.

    Not only did they never contact me for a second fix, but I was the one initiating contact after the first fix.

    Having said all that while they client was in my office they threw every wedding vendor under the bus:
    “They were suing the venue for stealing their wedding gifts.”
    “Hated the food, it ruined there day”
    “Photographer was not worth the money”
    “We were the only thing that saved the day.”

    These were all unprovoked comments I just sat there and nodded.

    We even helped the clients two relatives who were frantically trying to set up the ceremony on the beach when we arrived. We spent an hour setting up the chairs and decorations their ceremony literally would have been hours late if we had not helped.

    With all that said it makes me very sad that even though I know we never could have done enough. I still wish the client was happy with their Amazing Wedding Video.
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    Carrie Sent on 08/08/2017
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    We've had a very unfortunate experience with Deep End Films. Before the wedding, they were very responsive and helpful. On our wedding day, we were very impressed. The wedding video preview was absolutely beautiful.

    Then, we got the wedding video. It only had our ceremony and cake cutting. Getting ready footage and our marriage license signing was not included, even though it had been in the preview. On top of that, there were portions of the ceremony where you could not see my husband and I, including during our vows. We paid an extra 200 for guest interviews, and I reminded our videographer the day of the wedding, yet he did not get them.

    When we contacted him with our concerns, he seemed willing to help. After one edit, he started making excuses, getting facts wrong, and eventually told us there would be no more edits, and he refused to refund 200 for interviews he did not get. Then he told me he couldn't help us because his company had merged with another. When I asked him the name of that company, he said he would not tell me because he didn't want to "pass on this headache."

    He has now stopped responding. The link he sent us has blocks on it, so we can't download and save it. Our wedding day was beautiful. Our only regret is that we hired Deep End Films.

    Deep End Films's reply:

    This is unfortunately a very delusional fabrication of what actually took place.

    Simply put after 6 re-edits due to her constantly finding "one more thing" she wanted changed. We decided we had done more then enough.

    In 10 years of business we never had a bride feel this way. We bent over backwards for this bride. It was a very disappointing way to finish up a sterling 10 years as a highly rated business.

    We never stopped responding. We sent a final version to her based off of our last phone convo. That was even after she even made several threats.

    We made it right time, after time. There was always another phone call, email, or text sometimes all within minutes of each other. To which we responded every time within reason. The majority of the time for changes you wanted made that were not mistakes, but simply due to the events that took place at your wedding.

    As we did even today in responses to your private message after we had already seen your inaccurate review. Once again explaining how it could be downloaded for the third time. Along with sending you another DVD per you request from our last finished phone call which we responded to and was your last attempt at contact.

    Due to your "threats" that were during an actual phone call not because of "no contact" we knew the review or something like it was coming. Even though the business no longer exists we feel a need to defend ourselves from slander even if in the past tense.

    We really hope at some point you can move past your issues with the wedding, and still wish you the best. We are no longer going to continue to re-hash these old arguments.

    We stand by our work and the final product.
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