3.0 out of 5.0	Quality of Service:		(3.5/5.0)
	Responsiveness:		(3.0/5.0)
	Professionalism:		(2.5/5.0)
	Value For Cost:		(3.0/5.0)
	Flexibility:		(3.0/5.0)

Loved my dress but customer service during alterations left a lot to be desired. Bustle fell apart during reception, although I hear this happens to many dresses.

4.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(2.5/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(2.5/5.0)

THEY ARE GREAT AND VERY HELPFUL. CONS- ALWAYS BUSY VERY HIGH PRICED UNLESS YOU CAN GET A SALE.

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

I was treated like the only customer there even though my consultant was double booked. She did a great job.

4.6 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(4.0/5.0)

I got a great value on my dress from a very knowledgeable sales team. Sharon was absolutely wonderful and really made me feel like I was her most important customers. The only difficulty I faced was in scheduling. Trying to get an appointment was a hassle so I finally gave up. Sharon did not mind and was still helpful. I had a great experience and really felt like a princess throughout the entire process.

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

David's Bridal in Madison was great. They listened to what wanted and made dress selections accordingly. I was very pleased with my dress after visiting their store. I had previously visited David's Bridal in Cool Springs and felt pressured to purchase a dress that wasn't close to what I was looking for. I normally would not purchase something I wasn't sure I wanted but, I was running late to meet with a vendor and the dress was on sale! When I got to the register the price wasn't even what I was quoted.

I still gave David's Bridal five stars because the Madison location came through for me. If your sales person is too pushy feel free to ask for someone else, go somewhere else, or just say no!

2.6 out of 5.0	Quality of Service:		(3.0/5.0)
	Responsiveness:		(3.0/5.0)
	Professionalism:		(3.0/5.0)
	Value For Cost:		(2.0/5.0)
	Flexibility:		(2.0/5.0)

I loved my dress, but felt that I should have shopped around a bit more or at least used another David's Bridal store. The sales people were never friendly and did not seem overly interested in selling me a dress. I found one I really liked or else I would have gone somewhere else.

3.1 out of 5.0	Quality of Service:		(3.0/5.0)
	Responsiveness:		(2.5/5.0)
	Professionalism:		(3.0/5.0)
	Value For Cost:		(3.0/5.0)
	Flexibility:		(4.0/5.0)

I really loved my dress, but felt they were kind of pushy and did not offer many choices.

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

I do not remeber the lady's first name that helped me, her last name was Christmas. Mrs. Christmas was so very helpful, friendly. I can't imagine working in a bridal store around June and May. I took three girls with me the day I went to find a dress. Only one of them was a bridesmaid. Mrs. Christmas listened to what I had in mind and in addition to the dresses I picked out from the internet she choose some that she thought I would like. My friends and I were very excited and silly, she did not mind nor did she try to hurry us. We were about twenty minutes late for the appointment, tried not to put her behind on any other appointments. Mrs. Christmas allowed us to look around and pull out other dresses. She helped me by pairing accessories with the dresses and ribbon tying. She offered to come the day of the wedding and tie my bow. She helped me figure out what needed to be done for the other bridesmaids in NC. She even cut up with us when we were going on about not wearing shoes at the wedding. She helped me decide on the bridesmaids dresses and made an appointment for the bridesmail that was with me. She even arranged for her to come back to try on the dress and have it altered( the bridesmaid was pregenant at the time). Mrs. Christmas filled the spot that was left by my mother's absense.

1.4 out of 5.0	Quality of Service:		(0.0/5.0)
	Responsiveness:		(0.0/5.0)
	Professionalism:		(2.0/5.0)
	Value For Cost:		(3.0/5.0)
	Flexibility:		(2.0/5.0)

I would NEVER and I mean NEVER recommend this david's bridal to anyone. I tried on and purchased the most beautiful dress. When I returned with the dress for my first fitting, I was not happy with the fitting lady but she kinda seemed to know what she was doing just a little impatient and rushy. Well, when I returned 4 and 1/2 weeks later to try the dress on, it looked awful. The lady there that night insisted that the alterations done were the ones I asked for and was fitted for and the dress was perfect. I stood there in tears because she wouldn't hear of my complaints about the dress. I returned the next day with the dress after speaking to the manager and she agreed that she would have the alterations manager look at the dress. This is where I found the real problem. That dress was not my dress, it was the wrong size. I purchased a size 4 and the dress was a 6. The two ladies basically insisted that I must have purchased a 6 thinking it was a 4 even though my receipt indicated that I purchased the size 4. After much debate and argument about why I had a size 6, the manager decided that the only way to fix it would be to find another size 4. Long story short, I didn't get the right dress until 4 days before my wedding and I didn't have time to try to redo alterations so I had to get married in a dress that was too big. I hate, hate, hate those people at that store and if you want a good experience, go someplace else!

3.3 out of 5.0	Quality of Service:		(3.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(2.5/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(3.0/5.0)

I loved my dress but the sales person was VERY pushy. Also, I couldn't speak with anyone when my sales rep was off for the day. Couldn't get help from anyone else but our sales rep. The price was very good for a designer dress.

3.1 out of 5.0	Quality of Service:		(2.0/5.0)
	Responsiveness:		(3.0/5.0)
	Professionalism:		(2.5/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(4.0/5.0)

When I first arrived at David's Bridal, I was greeted by a very personable sales woman who took my information and led me to the dresses. She also handed me off to another sales woman to work with me. Luckily, I brought 2 friends with me or else I think I would have left soon after starting. The sales woman who worked with me to try on dresses was so unhelpful and unpleasant that we ended up trying to avoid her help. She didn't seem like she wanted to be there and do her job, unfortunately. I ended up finding a dress I like in my size, which is a great thing about David's - everything is right there and it's likely to find something in your size. The dresses really are much higher quality than I originally though. I didn't get my dress hemmed (that's the only alterations I needed) there, but the woman who did the alterations complimented me on the beautiful dress and was very surprised by the quality when I told her I got it at David's Bridal. To summarize: the dresses are of decent to good quality and are a good value with a great chance of finding something off the rack in your size, but the customer service is hit-or-miss (and in my case, pretty bad).

4.1 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(3.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(3.5/5.0)

This was probably the worst experience I had with my wedding. They were not very professional... it is just a retail shop with a lot of teenagers working. However, the lady that sold me my dress (Pat) was wonderful! I had problems with the alterations. They had trouble working around my schedule. And, I was promised a complementary steam and clean the week of my wedding but when I brought it in they said it had already been done (which it hadnt). But, my dress was gorgeous and that was all that mattered!

3.7 out of 5.0	Quality of Service:		(3.5/5.0)
	Responsiveness:		(3.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(4.0/5.0)

This place can get pretty busy, especially on the weekends - if you intend to do more than just browse casually, I highly suggest making an appt. And when you do, ask for Margaret! She was extremely helpful and knowledgeable about the dresses. David's Bridal also offers in-house alterations and a one-tiem complimentary pressing.

4.0 out of 5.0	Quality of Service:		(4.0/5.0)
	Responsiveness:		(4.0/5.0)
	Professionalism:		(4.0/5.0)
	Value For Cost:		(4.0/5.0)
	Flexibility:		(4.0/5.0)

I went to David's Bridal one time and found the dress of my dreams. My bride's maids also went and tried on their dresses the same night. We didnt have to shop around which was just what we were looking for. The sales team was very patient with us as I tried on lots of dresses and also suggested different styles to accent my hour glass figure.

5.0 out of 5.0	Quality of Service:		(5.0/5.0)
	Responsiveness:		(5.0/5.0)
	Professionalism:		(5.0/5.0)
	Value For Cost:		(5.0/5.0)
	Flexibility:		(5.0/5.0)

David's Bridal provided us with personal attentiona and quality dresses with a great attitude. The employees were very pleasant and helpful. We were able to get all of the bridesmaid dresses on sale!