Crooked Creek Ranch on Lake Leelanau

Crooked Creek Ranch on Lake Leelanau

Traverse City, MI
The owner has indicated they are no longer in business.
out of 5.0
Quality of Service

I'll start off by saying that the VENUE itself was worth all the money we paid...BUT our main and SOLE issue was Pam Leonard, who was our point of contact for the wedding. Let me list our experiences with her:

1. We were promised on three separate occasions that their horse would be added in for free if we wanted to use it for pictures. She told this to me, my bride, and my bride's parents. When we finally got our invoice, it would be a $200 charge.
2. We are required to use their caterers which isn't a problem because the food ended up being great the day of, however, at our first taste testing, the chef was sick so she offered us another tasting free of charge because she was "embarrassed at how the food came out and wasn't good" (her exact words). We contacted her to book it later, and she had no idea why we were going to get another. We had to reminded her why and finally got another one booked via email. We drove from Washington DC where we lived months later to her restaurant and when we were 30 minutes away we got a call from her asking why we were coming. She completely forgot we were coming, forgot why she offered it to us, and said "sorry, but we don't have room for you to come today" and didn't even apologize. We wasted 10 hours on the road. I saved the emails and VM as proof.
3. She took FOREVER to respond to us and our wedding planner regarding everything until the 4 days or so before the wedding. Literally took weeks to get back to us even though we were on a timeline. Perfect example is she sent us our 90 DAY REMINDER LESS THAN 30 DAYS BEFORE THE WEDDING. I have the emails as proof.
4. She gave us our venue & catering INVOICE THREE DAYS BEFORE THE WEDDING and only gave us two options to pay (certified check or money order), and it was DUE SAME DAY. We were out of state from DC in MI w/no access to our bank, so we had to wire her the entire amount within 12 hours. I have the emails still as proof.

If you're ok with the madness, book the venue!

Services Used: Ceremony & Reception Venue
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Private User
1 Review
1+ year ago

As the poster above writes, terrible responsiveness, empty promises and truly chaos until roughly the day of the wedding..

Many missed spots and awkward exchanges from prior to even contract signing (should've known) until day of wedding. Venue is perfect and everyone enjoyed the wedding, but Pam Leonard truly makes you question if even putting a complete wedding together is worth it.

She offers no assistance beyond what her barn provides and even that is bleak and sporadic. For as much work as is put into creation of this day by the bride and groom, you'd be much better off renting a large house in northern Michigan and doing it all without the controlling dictator of someone like Pam. In the end, things turned out, but we had to be much more flexible than 2 people getting married needed to be. Would I do it again with Crooked Creek, or "wine country weddings" haha, NO!

If you have patience, $$ and minimal expectations, you'll possibly get what you want.

Best of luck with wedding planning!

Services Used: Ceremony & Reception Venue
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Did you find this review helpful? Yes