I did not think they handled themselves very professionally. They collected all of the money before we had a chance to look at the photographs and pick the ones we wanted. I always had to call them about everything. They were two to three weeks late on getting proofs and actual prints back to us. It is run out of a basement, and it seemed like they hadn't had a lot of experience in the wedding industry. We were supposed to have the two guys that run the business there to take our pictures, but on the day of our wedding one of the guys' sister showed up to be our photographer instead. Fortunately, most of the pictures turned out nice, and they were all put on cds so we could have them for personal use. If you don't mind the hassle, their prices are good (with discounts) and the quality is fine.
Creativ Productions responded with the following comments:
This bride was fairly unreasonable.
It is industry standard to collect payment before the wedding because of the great risk of time involved. More than once we have been burned by giving the photos to a customer and not receiving payment.
The bride's wedding was August 11th, 2007 and we received the following email on December 3rd, 4 months after her wedding.
"Hi CreativProductions
Jonathan and I finally chose the photographs we would like to have printed as part of our printing package. Sorry it took so long. I have attached the numbers to a word document. Hopefully you are able to open it - if not, let me know.
Will they be done before Christmas? Thank you so much!
Jessica"
We finished the processing and printing December 11th and delivered them to her the next day. One week doesn't seem unreasonable to deliver the product.
We were a home-based business in the beginning and because of our high demand and great service we have grown and now have a full time dedicated office/studio. It is said in our industry if you last more than 2 years then you are doing well. Having shot hundreds of weddings this is our 7th year in business and is our full time, exclusive line of work.
We have several photographers all of which are professional and their work is represented in our portfolios. This "Sister" is one of our best photographers and has shot weddings for over 6 years. The bride agreed to and was well informed of which photographer would cover her wedding. And as the bride admits the photos turned out very nice.
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