I did not like working with them at all. I didn't know where to begin with finding local bus service and even after an extensive internet search still came up with only these guys. They were difficult to work with, didn't respond very quickly and were pretty expensive. They wouldn't allow us to make any changes even if those changes occurred within the time that we paid for the bus.
This company is basically a middle man and contracts the actual company so you are paying them a fee for service which I did not know beforehand. I don't know how you go about finding the actual companies to provide the service, but I would suggest booking directly and not through this company.
BusBank responded with the following comments:
First off, I would like to apologize for the unpleasant situation that occured. The BusBank is a large company, with many representatives. It sounds to me that one representative can be hurting the curve in realtionship to the quality of our service on this particular review. I would love to know who so it could be addresed. Responsiveness, reliability, quality, and professionalism is where we really shine, and why we have been so effective in providing transportation for weddings.
In regards to the comment "that we are just middle men", and it would be better to go direct. He/she is correct in the regard that we physically do not own buses, but wrong that we are just middle men. We have an extremley select group of contractual partners that are in our network. We are extremely pickey about who makes it in our network and take care of those that are. This allows us to not only provide you with the best equipment available (and not with whatever is on our lot), but also provide pricing extremley competitive due to the discounts we get because of the amount of business we bring to our partners.
While I can apprecciate the review, I wouls like to state we always strive for a great experience and competitive pricing. I would be happy to personally assist anyone in the future.
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