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Brides and Grooms, Inc. Reviews

Brides and Grooms, Inc.

Brides and Grooms, Inc.

Pikesville, MD
3.4 out of 5 rating, 33 Reviews
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Reviews

3.4 out of 5 rating
3.4 out of 5 rating
33 Reviews
69% recommend it
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    Alyse Sent on 10/21/2019
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    Ah-maze-zing!

    I walked into Brides and Grooms with 17 days until my wedding and a high level of anxiety. Marie was BEYOND helpful and reassuring. She pulled a lot of beautiful options that met both my budget and time restrictions and I found the one. She was warm and helpful throughout the entire process. I HIGHLY recommend the Newark location. Ask for Marie.
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    Monica Sent on 03/27/2019
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    Brides and Grooms proved a great place to shop

    I would definitely recommend Brides & Grooms to my friends & family. They have a very large selection of absolutely beautiful dresses in many sizes. Yong and Hyi were very helpful to me. I found a dress that fits me well and at a very good price.
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    Lauren Sent on 05/28/2019
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    Awesome Friendly people

    THIS REVIEW Is FOR THE NEWARK, DELAWARE LOCATION. I went to many bridal shops and this one had to be my favorite. All the ladies who worked there were extremely nice, friendly and so down to earth. They were always so helpful and ready to assist at all times. Moriah helped me find the perfect dress and for that ill be thankful for the rest of my life! Essence of Australia makes amazing bridal dresses, worth every penny.
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  • T
    Tam Sent on 11/21/2015
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    I had a wonderful shopping experience here! The sales associate asked me to try on a dress that I never would've tried on my own and I instantly fell in love with the dress. She listened to my budget requests and managed to find my dream dress within my budget. Their prices are very reasonable. I decided to change the dress a bit by adding a belt and they suggested sewing the belt onto the dress which made it much easier on my wedding day. The alterations were perfect! They requested I come back twice because they found little fixes during my fittings. In the end, I received many compliments on how the dress fit like a glove and looked as if the dress was custom made. I would recommend every bride visit!
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    Donnet Sent on 02/05/2015
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    Friendly and accommodating store. Perfect bridesmaid dress for my bridal party. The store a large variety to choose from.
    Employee Natasha was awesome and fashionable.
    Love shopping there
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    Sara Sent on 11/04/2014
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    The saddest part of my wedding being over is no longer needing to stop into Brides and Grooms on my way home from work. Marie, the owner, is fabulous! The entire staff is supportive, caring, and hysterical. They truly make the dress buying experience fun. You get the "TLC" experience without having to travel terribly far! I can't recommend Brides and Grooms enough! Not only was my wedding dress spectacular, but my bridesmaids dresses came from here too! They looked great! Plus the girls got a discount! Best shop in Delaware!
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    Jeanne Sent on 09/15/2013
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    Just got back from a weekend trip to Brides and Grooms and I am so glad we came to Yong and Hy for their help!

    Yong and Hy are true experts at their craft. They were so kind, knowledgable, and attentive, all our dresses came out perfect! I am so glad to have had their help on all the dresses for my sisters wedding. I wanted my bridesmaid dress a hemmed a little shorter, hemming chiffon is no joke, and it came out PERFECT!! I also needed full cups put in so I wouldn't have to wear a bra, and they let me choose what type from an assortment.

    In addition to the wonderful service, my sister was able to waffle back and forth over veils, hair pieces, shoes, all the accessories. Yong and Hy were with us every step of the way, really helping my sister get exactly what she wanted.

    I will certainly be coming back for my wedding, and highly recommend their beautiful studio! If I ever have a daughter, I will be back for her prom dress too! If I could give them 10 stars I would!
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    Jessica Sent on 09/16/2013
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    My sister and I came from NY, and drove down to Brides and Grooms, because I had put on a little weight after ordering my dress from there, and I was basically in tears after trying on my wedding dress in the size I ordered. Young and Hyi kept repeating I have nothing to worry about, and they were right! I put on the dress and walked in front of them, and they knew exactly what to do. They altered and fixed my dress in one day (my wedding is in a month!!) and I couldn't be happier with the work they did. Young and Hyi have such patience for their customers as I was kinda a wreck... The bridal studio is beautiful and spacious so you can do a little walk and plenty of mirrors to see yourself from every angle.

    My wedding is in one month and the only reason I am going to walk down the aisle looking as I always dreamed I would look on my wedding day, is thanks to Young and Hyi. They take such good care of their customers, I would come back anytime.
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    Nancy Sent on 10/31/2013
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    Sales associate Christina Wang helped me select a formal dress for our daughter's wedding. I came in with an idea of what I wanted and was convinced that I could do much better than that--and she was absolutely right!
    Taking her advice--I got a beautiful formal gown, light in weight and comfortable! Many guests complimented me on the gown at the wedding and reception. And I was able to dance all night in it, too!
    The alterations to the dress were all done by them--price was reasonable and work was excellent.
    They ordered the dress that day, told me when they expected to receive it, contacted me when it arrived, and did the same for the alterations. Very professional--no problems--which with all the rest of the wedding work was huge relief.
    I plan to go there whenever I need another gown--they have a huge selection in stock for proms, mother of bride, formal occasions, and of course, wedding dresses!
  • User1523402 Sent on 01/30/2014
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    I purchased my wedding dress from Brides and Grooms. They provided excellent service when my mother and I were in town. I was given an excellent price on my dress because it was a "sample" dress and I received a discount on my bridesmaid dresses. Alterations turned out great! Overall, I was very pleased with the service and professionalism.
  • Keisha
    Keisha Sent on 06/11/2013
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    Friendly, Professional and all around great folks! We would definitely refer these guys to anyone! Our wedding experience was great just after walking into their business!
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    Annette Sent on 02/02/2014
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    We were here for prom dresses. We found many dresses to choose from at Brides and Grooms. However, I do think the heavens opened up and the Angels began to sing when my daughter tried on THE dress. I felt so comfortable and was beyond impressed with the customer service. I would hope everyone gives this store a shot. My daughter was looking for a particular style and she not only got the perfect dress but had about 5 dresses that would have worked just fine. The person who helped us asked questions and LISTENED to what my daughter was looking for. She then zipped down the rack and in no time had several dresses to try on. The person was very helpful without being pushy. I honestly cannot say enough good things about this shop, it was clean, many mirrors and a nice large three way mirror, very willing to order the correct size, alterations are done on sight, very up front about size and price (However I felt the prices were very reasonable), easy to get to and ample parking in back. We had done quite a bit of internet shopping and gone to a few dress boutiques. I am so happy we went to Brides and Grooms I would not hesitate to shop there again.
  • Candice
    Candice Sent on 09/01/2015
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    Absolutely love this place! I found my wedding dress here! The staff was very pleasant and was a delight to work with. They also work with you if you have a tight budget.They even selected me to be one of their 50 brides! Can't wait to go back for my fitting!
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    Dorian Sent on 05/05/2015
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    I want to say that the Brides & Grooms from the Pikesville, MD store is awesome; I am having a great experience with them! They did the alterations on my wedding dress & it looks amazing . Let me say that I bought my dress online & received a size 18 when I really wear a size 12-14. (don't ask)... but I really needed my dress to fit perfectly. They did just that! I love my dress; it is perfect...
    Can't wait for the BIG day!
  • User2009670 Sent on 01/14/2015
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    I got my dress from the Newark, DE location. The staff was very friendly and excited about my dress. They were able to give me a good deal after I said I was thinking about getting the same dress somewhere else. They also have lovely veils and a wide selection of bridesmaids dresses.
  • User2125397 Sent on 05/10/2015
    4.7 out of 5 rating
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    This is a small boutique run by a professional tailor and it shows! They allowed me to take home the dress after three alterations and then bring it back when it still wasn't right! They did not charge me extra for this either. And the owner himself did the corrections and final alterations! It was wonderful.
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    Allycia Sent on 05/13/2015
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    Brides and Grooms is a great place to find a beautiful gown. The staff was very nice and flexible. My wedding gown was gorgeous and fit me perfectly.
  • User1653823 Sent on 06/09/2014
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    I got my dress and veil at the Newark, DE location and the staff was wonderful! Great prices on dresses and the alterations were perfect!
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    Amanda Sent on 02/11/2016
    4.4 out of 5 rating
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    This story has a happy ending. Made an appointment and arrived on time. When I arrived, no one was able to help me because another group was there. We were made to wait 15 minutes. A brand new employee stepped up and offered to help us the best she could. The prices listed on line were a bit misleading and the dresses were disorganized. The dresses themselves were lovely. The employee had a wonderful additive use but clearly lacked training and was unaided. Eventually, a man, the owner arrived after finishing with the other group. He was kind and attentive. I found a discontinued dress and was given and good price. The owner is having it cleaned and repaired for me and gave me an additional discount. I never would have been able to afford a dress here without it. Overall, I am happy with my purchase.
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    Pauline Sent on 06/07/2015
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    Brides and Grooms was a good experience for me. I initially ordered a size 6 dress. A week later I called them back to change the size to 4. What arrived 3 months later was a size 6 dress, and since we were so close to the wedding date I had to take the dress as it was. They included a free veil and shoes since my dress wasn't the right size, so I felt good about them trying to compensate me for ordering the wrong size. Also, I lost a lot of weight a week before the wedding, so Brides and Grooms took in the dress a 2nd time with a 2 day turnover, so I was happy about that. They are super busy, and I called them a lot, so I was on hold sometimes but they always got back to me, or else I had to just call them again. Overall a good experience!
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    Carolyn Sent on 07/08/2014
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    We ordered my wedding gown, all my bridesmaid dresses, and the mother of the bride dress from this store. They were very, very kind and offered a fantastic price, but they didn't seem very organized. I was a little disappointed that my mother's dress was dirty when I picked it up, but they did clean it for us. I was also a little disappointed with the bustle on my gown. However, the bridesmaid dresses were absolutely perfect.
  • User1871929 Sent on 10/19/2014
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    Very good service, kind and had many options. Dresses had various prices so i could say its affordwble to many. Had mwny options as well.
  • Elisabeth
    Elisabeth Sent on 12/01/2014
    3.2 out of 5 rating
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    To start: I bought my beautiful wedding dress from the Pikesville, MD store. I love my dress. It is perfect.

    The store is poorly organized. I had been told over the phone to go through the designers on their site and print out the dresses I liked. I showed up with printouts for 10 dresses. The woman helping me told me that they didn’t have any of the dresses – but she’d pull some similar ones (I was rather upset – since I already knew which dress I wanted).

    When searching through the dresses at the store – I found 4 of the dresses that I’d printed out (including the ONE) . It was the one – so I told them I’d be back the next week to buy. We bought the dress the next week – and they threw in the veil.

    I got a call months later that the dress was in. They didn’t require an appointment – so I went in and tried on my dress. And then nothing. No call when they were done (which they told me that they would do) – so I finally called back – and went in for a 2nd fitting.

    And the dress didn’t fit. They had tightened the bodice to the point it dug in around the top. Then they free hand cut the bottom – and told me that they would clean up the bottom and call me when the dress was ready.

    And again nothing. I went in the week of my wedding to pick up the dress – and obviously they hadn’t touched it since the last fitting. They again freehand cut some of the uneven bottom (but when in a bustle – there was a tail) and I took the dress home.

    Thank god my MOH is a seamstress. She fixed the bodice (just undid their stitches and the dress fit perfect) – and once the dress was bustled at the venue – she took scissors and fixed the tail.
    I should have gone to the Alfred Angelo store in Glen Burnie.
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    Amy Sent on 06/29/2015
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    I came looking for my wedding dress. The appointment went very well. The girl was very helpful and attentive, and best of all I found my dress. After ordering, they gave me an estimated delivery date, and said they would call when it came in. I waited, and about a week after the date, I called to find the status of the dress, they then told me it was arriving the following day. I showed up, and I sat there for two hours, until they admitted they did not have my dress. The warehouse stated that the dress was delivered and signed for, they lost it... They told me they would make it up to me, and that it was okay, because there was still time.

    They reordered the dress, and I one again received no call from them, so I called the store, and the lady said my dress was there and that she had it in her hands. I went to pick it up, they asked if I was interested in any alterations. I said no unless it was free of seriously discounted because they had lost the previous dress. They then just awkwardly avoided the subject.

    They lost all trust and credibility when they lost my dress, and then would not own up to it. Not to mention they were not willing to make it right. I would never recommend this place to any of my friends or family.
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    Chicora Sent on 05/18/2018
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    This was the absolute worst experience that I've ever had. The blatant disregard for any type of customer service. 1st they ignored our calls for weeks rather than calling and giving us an update. The dress was 2 weeks late arriving. Yelling at a customer and hanging up when asked any questions about an order, told you just have to deal with it and threatened to call the police because we wanted to try the dress on that was ordered and arrived 2 weeks late before we paid for it to ensure the right size was ordered. I've been calm throughout this whole process but I honestly can't understand how these folks are still in business. I plan to call the BBB and see if they can help me with this situation. Avoid this location at all costs. There are a few other dress stores within 2 miles of this location that's wonderful (Little M, Synchronicity etc...) Trying to save a little money with the smaller shop has ended up making matters much worst
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