I went to Bridal Secrets for my bridesmaid dresses - they were not only unobtrusive but they weren't even mildly helpful. The girl who was there that day sat at her desk the entire time we were in the store. She didn't make suggestions, pull dresses, help try on or anything even mildly related to customer service. We found two styles and I gave her all of my information including the bridesmaids names and she said all they had to do was call with measurements or drop in and once they had all of them they would order. Easy enough - several days later when the first girl called in her meausrements (she is out of state) they had no information on my wedding. When I called to find out why I was told (by a different girl) that she had spoken to the original sales girl and she "must have lost it or something"...um, ok. So I gave them my information again and when one of the bridesmaids (out of town) called back to give measurements they told her she would be a size 14 - she is a size 2 regularly. My friend discussed the measurements with the sales girl and told her to order a 6 and she would accept the responsibility for any error. When the dress arrived by the way it was very big on her and I can only imagine how big a 14 would have been!

Another bridesmaid had a similar issue but ended up going with the size they suggested - it was huge and required extensive alterations at a significant additional cost. When the dresses came in I went with one of my bridesmaids to pick up her dress and another - two of the girls went on their own and another was having her dress shipped to her. They were suppose to ship the dress to her on Monday for Wednesday delivery via UPS. On Wednesday no dress so my friend called and the response was "oh sorry, I forgot". So she told her she would ship it for Monday delivery - it arrived.

Overall the service was awful, the dresses were fine though. I'm so glad I didn't buy my dress there though!

thanks so much for a beauiful glown. Great Price and I loved the dress!!! THank you so much!

Bridal Secrets is a wonderful store. The bride received individual attention and felt special. The staff is very relaxed and fun but very knowledgable. We went to other stores, but as soon as we walked in we knew we were in the right place.
My daughter was absolutely beautiful

Bridal secrets is a cute little place, but they have great dresses. I went to Davids Bridal and just wasn't happy with the service I received. Bridal secrets is wonderful!

Katie our consultant was extreemly helpfull and knowledgable. My mom was able to take pictures of me trying on the different dresses at my first visit. The dresses to pick from were gorgeous and the prices were reasonable. I purchased my wedding dress and veil from Bridal Secrets. My mom got her dress and all three bridesmaids found dresses they liked and purchased from the shop. We all recieved great service and the best part was we did'nt need to make appointments we could just walk in when it was convienent. I would highly recomend!

Bridal Secrets was brand new when we first went in. Katie was our most helpful associate and did everything she could to make sure that our experience was as perfect as could be. She really stuck with us and suggested dresses to try on, allowing us to spend two hours just having a blast. She concentrated on us as if we were the only clients to have ever exist. We could not have been happier with the dress, the service, or the value!