Boulevard Bridal & Prom
Specializing in Modest style gowns
378 W St George Blvd
Saint George, UT 84770  | map
Services: Bride, Bridesmaids, Flower Girls
Accessories: Garters, Hair Accessories, Jewelry, Shoes...
 
 
 
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4.4 out of 5.0
4.4
out of 5.0
Quality of Service:
 (4.6/5.0)
Responsiveness:
 (4.5/5.0)
Professionalism:
 (4.5/5.0)
Value:
 (4.5/5.0)
Flexibility:
 (3.7/5.0)
 
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5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
I am so happy with my experience at Boulevard Bridal & Prom! I traveled down from Oregon to try on their dresses and I'm so happy I did! When I arrived a couple hours early before my appointment they were extremely helpful and flexible and were right with me. They had a beautiful selection of modest dresses, and with help from the wonderfully kind staff I found my dream dress with the first dress I tried on! The dress was so perfect and fit so wonderfully that I wont even have to have alterations! With the most beautiful dresses for the best prices I would highly recommend this store to anyone!
Wedding: 12/13/2014
Services Used: Dress & Attire
2.2 out of 5.0
2.2/5.0
  • Quality of Service:  3.0
  • Responsiveness:  2.5
  • Professionalism:  2.5
  • Value:  2.5
  • Flexibility:  0.5
This is definitely a store I would NEVER frequent again. After paying towards a dress for two months, the wedding was cancelled. I still owed $550, but had already paid over $400. I explained the situation to Karen, the owner, and how I would like my money back and that I would be willing to pay a $150 restocking fee, or I would wait till she sold the dress to get my money. She told me that they are not in the business of making refunds and that i should come and finish paying off the dress and resell it myself. I understand that some people may abuse refund policies, but I never even "owned" the dress and now this dress shop is able to resell their dress and keep my money. I am a single mom with 6 children and this shop has no compassion toward families and as I see it are in the business of getting something for nothing. Stay clear of Boulevard Bridal & Prom, buyer beware!
Boulevard Bridal & Prom responded with the following comments:
Melodee, we are sorry you were so unhappy about this situation. I need to remind you however that we told you upfront when you purchased the dress that all sales were final even if the wedding is cancelled and that if you weren't sure to wait before making the purchase. WE EVEN HAD YOU SIGN AN AGREEMENT STATING THAT SO ITS NOT AS IF YOU DIDN'T KNOW WHAT YOU WERE DOING . You came in demanding a full refund and were told politely that we cannot do that and then you called and were very rude and demanding on the phone trying to dictate the terms you wanted. We gave you every opportunity to pay off the dress with payments but you chose not to and to let it go and not even try to pay off dress. We are very compassionate and we have families and bills to pay also and we have store policies we make very clear for that reason. For that reason we expect our customers to honor them as agreed upon.
Wedding: 12/07/2013
Services Used: Dress & Attire
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
They were very attentive and helpful. They gave a lot of feedback and useful tips for the Big Day.
Boulevard Bridal & Prom responded with the following comments:
Thanks Kim for the positive words we enjoyed working with you and wish you the best of luck for a happy married future !!
Wedding: 05/26/2012
Services Used: Dress & Attire
4.6 out of 5.0
4.6/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  3.0
Ordered my dress from their online store totallymodest.com I fell in love with one of their dresses but was a little hesitant to ordering a dress I had never tried on. I looked locally for a modest dress and found very few choices at a much higher price. I ordered my dream dress and it arrived in plenty of time and fit perfectly!! Almost no alterations were needed and it was a beautiful dress! Received many compliments. Although ordered online, received great service!
Wedding: 07/31/2009
Services Used: Dress & Attire
5.0 out of 5.0
5.0/5.0
  • Quality of Service:  5.0
  • Responsiveness:  5.0
  • Professionalism:  5.0
  • Value:  5.0
  • Flexibility:  5.0
My dress was good quality for a very reasonable amount. The fittings were very easy and the woman who tailored it did a wonderful job; it fit perfectly. It took about a month for all the fittings and tailoring, but I was pleased with the overall experience.
Wedding: 03/13/2004
Services Used: Dress & Attire
 435-628-9223
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4.4 out of 5.0
4.4
out of 5.0