Blushing Bride responded with the following comments:
We tried to help Jessica in this situation, but can't sure that the error is ours like she claims. All of our paperwork says that we were to order a certain style bridesmaid dress for her (in 3 places as a matter of fact). It isn't that we can't order 4 different dresses, because we order many more varying styles, but the fact is that the bride had 2 girls, then a week later, another girl and then 2 weeks later another girl that we added to the list after the initial order was placed. The fact of the matter is that Jessica signed a contract for a special order to order the dress that was made for her and that our paperwork shows that we order the correct item. I tried as the manager and the other daughter of the owner to call the company and try to exhange the gown, they would not do so without another order which means forfeiting the deposit on the dress and placing a new order for the gown that she claims was to be ordered instead. This was not something that she wanted to do. Instead she came back in and paid for the remainder of her dress and took it as is.We tried to help Jessica in this situation, but can't sure that the error is ours like she claims. All of our paperwork says that we were to order a certain style bridesmaid dress for her (in 3 places as a matter of fact). It isn't that we can't order 4 different dresses, because we order many more varying styles, but the fact is that the bride had 2 girls, then a week later, another girl and then 2 weeks later another girl that we added to the list after the initial order was placed. The fact of the matter is that Jessica signed a contract for a special order to order the dress that was made for her and that our paperwork shows that we order the correct item. I tried as the manager and the other daughter of the owner to call the company and try to exhange the gown, they would not do so without another order which means forfeiting the deposit on the dress and placing a new order for the gown that she claims was to be ordered instead. This was not something that she wanted to do. Instead she came back in and paid for the remainder of her dress and took it as is.

Blushing Bride responded with the following comments:
would like to say that everyone has bad days, but we weren't at the time. The bride came in for her appointment late and didn't want to leave the store with her group and continued wanting to try on bridal gown for more than 30 minutes after closing and everyone who was working that day was on overtime. Brides need to realize that we have families to go home to as well and when we are late it puts a kink in our plans. It isn't about being in a bad mood, it's about common human decency, when we tell a customer we are closing the store 4 different times and they are still refusing the wrap things up, we tend to get a little cranky.would like to say that everyone has bad days, but we weren't at the time. The bride came in for her appointment late and didn't want to leave the store with her group and continued wanting to try on bridal gown for more than 30 minutes after closing and everyone who was working that day was on overtime. Brides need to realize that we have families to go home to as well and when we are late it puts a kink in our plans. It isn't about being in a bad mood, it's about common human decency, when we tell a customer we are closing the store 4 different times and they are still refusing the wrap things up, we tend to get a little cranky.