The worst place ever they are bankrupt and they took all our money with no place to have my wedding 2 weeks before our wedding

This facilities are beautiful!
The biggest problem we had (constantly) was trying to get in touch with our coordinator. She would take her time to return emails and sometimes not return any calls.
As far as coustomer service goes, they are terrible!

If you are lucky enough to catch them with a phone call, they are always apologetic.

Prime example: One of my friends is getting married there and Hurricane Ike just passed through Houston.
All of their phone lines are down and the facilities took on a lot of water damage!

YOU WOULD THINK THAT THEY WOULD HAVE THE COURTESY TO CALL AND UPDATE THEIR CLIENTS ON THE STATUS OF THE FACILITIES! It's been 13 days since the Hurricane came through. Guess what?
Still no contact!

We had the wedding of our dreams and could not have asked for more from Bella Terrazza. The food was delicious and the facility was beautiful. They went above and beyond to accomodate our special requests. I was thrilled with the service and the overall product. Too bad they went out of business...

I was worried going into my wedding because the girl we were working with just didn't mesh with me. She kept trying to sell my parents on more things when we were supposed to be giving our final head count and make sure everything was in place. The reception ended up going perfect, so I can't really complain. When it came down to it, they did their job. However my mom has had some trouble with them now that the wedding is over and done with. There were a few things that got lost in the shuffle of cleaning up the building that they are not very helpful in locating. Also, we were skeptical that many of their preferred vendors were backing out of their partnerships with them right when it was time for payment. The whole reason we went with them was because it was an all together package. We ended up having to pay everyone individually and had no idea how much the individual services cost. Plus we had not signed contracts with these people, we had through Bella Terrazza. It was an added stressor in the last few weeks leading up to the wedding. It also might not be a good sign if their partners don't want to do business with them anymore. It worked out well for us in the end, but it was somewhat of a nightmare getting there.

Overall it was a good experience. The food was actually very good. Only a couple of thing went wrong. They left the house phone turned on and so during the ceremony it was ringing and they did not do anything about that and we were having it videotaped. We wrote them a certified letter about the incident but we got no response. Also the flower vendor that we used was recommended by the place they forgot my toss away bouquet. So I had to use MYbouquet.

Everyone raved about the food, and I just went with the standard buffet menu they had. The bartender told my Dad that if we had a bucket or container, then we could have taken home the undrank margaritas from the margarita machine at the end of the night. The venue is gorgeous and they were pretty flexible with all of the things we wanted them to do, like set up an area for a slideshow during the reception, put out favors by the front door while the guests were at the reception. After the ceremony was over they took everything down and some things disappeared (like our unity candle.) I understand they had to get the room ready for the next wedding, but things that belonged to us should have been returned to us. That is the one complaint I have.

It was a beautiful venue, but we were misled when it came to the capacity. They said it would seat 250 people but even though we had less than that attend, the wedding coordinator did not allow the ushers (2 cousins of the bride and one friend) in the actual ceremony. We didn't find out until after and were very upset. We had asked multiple times before signing a contract if it would be able to hold everybody and every time we were assured that it would.
Wedding coordinator was not on top of things- some florals were supposed to be moved upstairs after the ceremony, she said it would be taken care of but it never was. The rehearsal was a joke, the coordinator had absolutely no control over what was going on and seemed to not have a clue. The officiant did not attend the rehearsal and we were assured that he would know how to proceed at the wedding but he ended up messing up the order of the ceremony, rather embarassingly. Had the rehearsal been conducted as it should have, none of this would have happened.
The food was good however, and the place is beautiful. But beware of their preferred vendors- because these people are linked with this venue, they seem to be able to get away w/o brides scrutinizing their actual work, simply because they are recommended and convenient to hire. Ex. Evoke photography. We were not impressed.

This was a great place to have our wedding. We had so many compliments about how romantic it was, it was a perfect size for all 140 people we had there for the reception too. Amazing food, though when we (bride and groom) got our plate of food, it was cold...so that was a bit disappointing. Everything else was pretty good!

Gorgeous place! Our coordinator took long to return our calls and reply to our e-mails and seemed to be in a hurry every time we spoke to her. But the set up, food and service the day of the wedding were excellent! Will book this place again, but will request a different coordinator.

Food, bar and staffing exceeded my expectations. Delicious food with outstanding presentation. Setup and cleanup were quick and efficient. Coordinator for the day is now a personal event coordinator for me!

Bella Terrazza was the perfect backdrop for our wedding. The wine cellar is great for the ceremony and you can make it as lavish or as simply decorated as you would like. The upstairs looks fabulous any time of day. We personally liked the elevator access for handicap people. We had a noon wedding and for the price on a Saturday it was very reasonable. Night time rates do triple but the backdrop with candles would be worth it if you can afford it! Nice staff, beautiful location.