Beautiful Music (Est. 1985) responded with the following comments:
Thank you for the wonderful comments. It was our pleasure!
Best wishes
ShannonThank you for the wonderful comments. It was our pleasure! Best wishes Shannon

Beautiful Music (Est. 1985) responded with the following comments:
Our pleasure
Best wishes always!
ShannonOur pleasure Best wishes always! Shannon

Beautiful Music (Est. 1985) responded with the following comments:
Great to work with you. Best wishes, ShannonGreat to work with you. Best wishes, Shannon

Beautiful Music (Est. 1985) responded with the following comments:
Thank you so much - you were a stunning bride -
Best wishes and many thanks,
Shannon & Beautiful Music TrioThank you so much - you were a stunning bride - Best wishes and many thanks, Shannon & Beautiful Music Trio

Beautiful Music (Est. 1985) responded with the following comments:
It was our pleasure to be a part of such a special day.
Best always,
Shannon & Beautiful MusicIt was our pleasure to be a part of such a special day. Best always, Shannon & Beautiful Music

Beautiful Music (Est. 1985) responded with the following comments:
Hi Lisa and Mark - I wanted to respond as quickly as possible to your review. I have included all our email notes since your event reagarding the DJ services for your event. I was able to discuss your event with the wedding coordinator as well, she was able to confirm my determinations. I strongly consider the event being a morning wedding impacted the response immensely to the DJ and dance music - I also noted that the coordinator mentioned - that our DJ well mannered and was honoring any request made from the guests and the group would still not respond by dancing. Our DJ has extensive experience not only locally as a well known artist but also nationally including events for two former presidents while in office as well as hundreds of private clients. We have never encountered a problem or response like this at events. Your comments and the experience will help us when booking morning events in the future. Another determining factor was that you were not in the room for most of the event, when the Bride and Groom are absent the events do not always go as planned - for example if the Bride and Groom are on the dance floor the guests are fully engaged and taking part of the festivities. I am not only disappointed, with this portion of the review, but also the note as to my responsiveness - as I responded with over 35 emails and that does not include the many detailed blackberry messages for immediate answers to your important questions as well as many long distance phone calls to answer each request, and question as quickly as possible for you. We appreciated the comments received at the event - both for us as the quartet and our sax/DJ - from your guests - our DJ did get positive feedback as well. Other details I would like to mention - we were happy to extend a discount to work within your budget as well. Your event was beautiful along with your special music requests for the ceremony. We were glad to provide detailed phone consultations with both myself and our DJ - I was sure we had everything not only prepared, but all the information needed to insure event success. We wish you the best and will strongly consider your event in the future when morning weddings are requested. Sincerely, Shannon & Beautiful Music ________________________________________
From: Shannon Caine [mailto:shannon@beautifulmusic.cc]
Sent: Tuesday, November 09, 2010 6:08 PM To: 'Lisa and Mark Subject: RE: review of event - notes - Shannon
Hi Lisa, When I talked with him – today – he mentioned that when he played the upbeat party tunes- only one guest would dance, the lady that was requesting most of the party tunes. He was perplexed as to why they would not dance – to any of the upbeat songs – too. We have not done a brunch morning wedding setting before – we have made notes from this event, so as to be able to let clients know when planning. Thank you, Thanks again, Shannon -------------------------------------------------------------------------------- From: Lisa and Mark Sent: Tuesday, November 09, 2010 5:31 PM To: Shannon Caine Subject: Re: review of event - notes - Shannon Hi Shannon - Thank you for sending this over. Looking over the list, yes most were from our must have list, but if you also notice on the bottom, I mentioned that it has a lot of mushy songs and to please play dance and 80's songs to mix it up. "We noticed our must haves are chock full of slow and mushy songs, so we definitely need some fun dance/upbeat songs and 80’s thrown into the mix.” I requested Dynamite and Club Can't Handle Me amongst various other dance songs, but according to the list below, nothing upbeat and fun seemed to be played other then the ones the guests requested. I would assume that he would have mixed up the playlist and not play so many slow songs and I think that is what the guests were referring to.

On Tue, Nov 9, 2010 at 12:37 PM, Shannon Caine <SHANNON@BEAUTIFULMUSIC.CC>wrote:
Hi Lisa, This is the report from Eddie on your event. Thanks again, Shannon Caine, Beautiful Music

Hi Shannon, I've included the do not play list, It is a very large list from the client, as well as Highlights from the play lists that were included: My Girl It Had to be You By Your Side Copacabana Bubbly Fallin For You Have you Ever Really Loved a Woman You're the Inspiration Save the Best for Last Minuano Browned Eyed Girl Jason Mraz Chicago tune – guest request. Tainted Love- Guest Request I Will Survive- Guest Request Cha-Cha Slide- Guest request Let’s Get It Started In Here – request. Big Band - clients lists Frank Sinatra Songs – client list Standards from client list All –special requests made by guests A lady guest asked me to play "Tainted Love" by Softcell. I did, she danced with a friend so I went into " I Will Survive" and she continued dancing with her friend. She even asked others (I also asked on the Mic for others to join her) to get up and dance with her, nobody would respond. As that was winding down I asked her if there was something else she would like. So she asked for the Cha Cha Slide. I played it, nobody danced on this one. Very unusual, Never had this happen. In fact they have asked me not to play it at Down Town Disney because I had so many people dancing that the street was blocked with dancers. I had met a few band directors at this event and one person who was a pro musician, these types rarely dance at events. They were complimentary of the music. I also announced from the microphone to the entire room of guests “if there was something they would like to dance to or listen to” No response. Other things that make a party less likely to have dancing is Lighting; usually it is dim lighting, which was not going to happen because natural lighting with huge glass windows combined with the size of dance floor and large room size. Often it is suggested to have a smaller dance floor to create a comfortable setting for the guests. This was very large open setting considering the number of guests. For example the previous Saturday evening I had 75 guests in a room twice as small and the dance floor was twice as small - Once they started dancing it never emptied. When I see people are not dancing I try to play music people like to listen to; One guest remarked after I played the Pat Methany piece "Minuano" that I could play Methany the rest of the afternoon and he would be happy. I did not do that, I also played a Chicago song off their standards list; again someone came up and talked how they knew this album and so forth. I just played two Chicago songs; one was on the Bride's list and one a guest request. As the Bride and Groom were finishing up dinner I asked if there was anything I could do for them, they stated no, everything was fine. They really didn't have any comment or requests. After the Bride and Groom had left the reception, the lady guest who had been dancing came back in. I was playing Black Eye Peas song; “Lets Get It Started In Here" they liked that but, They DID NOT DANCE as the staff had started tearing down the room. So I went back to playing a song on the brides list (That’s when the Lady that had danced before made a comment about how she liked the song I had been playing but not the one now, and they left the event. I continued to play until the Caterer had said they were gone at 2:25 so I started tearing down the set up as directed. This one guests really wanted to have a party scene and party dancing – however the guests in attendance were not interested. This is a big note here, even when people don't dance, usually they will dance to a Famous Slow Song. The guest weren't interested in even doing that. They were sitting mostly at tables talking and enjoying themselves. I had all the songs that you had sent me in the previous e-mails from the client and our phone consultation. I was not approached by the Bride and Groom during the event at all - Positive or Negative. I feel I did everything that they wanted; you will see she gave me some liberty to adjust songs. I did communicate throughout the entire event with the guests and checked with the Bride and Groom as well. Please let me know the feedback, as I am always looking for ways to improve what I do. I did adhere to the lists below from the client: Thanks, Eddie Our

from Bride's List -
“Oh Hell to the No” List Any organized dance YMCA Chicken Dance Macarena Electric Slide etc Rap R&B/Hip Hop Country No conga line No John Mayer No Justin Bieber No Grease No B-52’s From Bride - The below must haves and artist lists are only guidelines. Of course not all will be able to be played, but we wanted to give you a good idea of what we like. We noticed our must haves are chock full of slow and mushy songs, so we definitely need some fun dance/upbeat songs and 80’s thrown into the mix.

From: Shannon Caine [mailto:shannon@beautifulmusic.cc]
Sent: Monday, November 08, 2010 6:53 PM
Subject: note from Shannon Hi Lisa, I called a few times today trying to catch you in person. Since speaking with you I followed up in detail with Eddie as well as others at the event. Eddie was very upset that there was any negative feedback at all on this event – as he catered to each request that guests were making as well as keeping in line with your music list, NO Plays etc. He played – some of the tunes at the cocktail hour on sax to extend how many tunes he could accomplish in the short reception time line. From your Must play list – it shows in his computer program that – he played 22 of the songs listed of 26 – top must play list. Well over what I had interpreted from our quick call the next day from you. He did state that you had one lady guest who requested party tunes such as tainted Love, I will Survive and others – even one that was on your No Play List - - emphatically no play – and even honored that request. She kept trying to get people to get up and dance to the party tunes – but no one wanted to do so. She also asked for the Cha- Cha Slide – and he honored that request – no one would dance with her. Everyone was happy and enjoying their time together – many danced on slower songs that you had requested. Many requests were made to Eddie and he honored each one upon request. Then at the close of the event – your Dad came over and told him a great job and extended him a $40.00 tip for his services and thanked him for music. Eddie, said, many of your guests came up and complimented him on the music including the Pat Methany request you had on the list – Minuano. Eddie also announced several times that if anyone had a request to please come up to the DJ table and let him know – he was glad to honor any request. Based on the research and information I have gathered – I will not be able to extend a refund on his services, he followed the schedule, the request list in order of how it was given, as well as had his notes form your phone interview with him – he stated – there were a few items that were on play list – but the category was on the no list – for example – MY Girl – was requested – but was on the no play R&B list. He did honor the request, and it was received well. Eddie is the consummate professional and wanted to also say he had notes that you had given him the liberty to adjust the songs as needed for the guests enjoyment. He feels he did everything possible to make your event a success. He also noted that the size of the dance floor and morning lighting may have discouraged some folks from dancing. I was so happy to hear your call that day – and you were so pleased with the music. Please send me your address- as I will send you a gift from me – in honor of your event. Best to you and yours, ShannonHi Lisa and Mark - I wanted to respond as quickly as possible to your review. I have included all our email notes since your event reagarding the DJ services for your event. I was able to discuss your event with the wedding coordinator as well, she was able to confirm my determinations. I strongly consider the event being a morning wedding impacted the response immensely to the DJ and dance music - I also noted that the coordinator mentioned - that our DJ well mannered and was honoring any request made from the guests and the group would still not respond by dancing. Our DJ has extensive experience not only locally as a well known artist but also nationally including events for two former presidents while in office as well as hundreds of private clients. We have never encountered a problem or response like this at events. Your comments and the experience will help us when booking morning events in the future. Another determining factor was that you were not in the room for most of the event, when the Bride and Groom are absent the events do not always go as planned - for example if the Bride and Groom are on the dance floor the guests are fully engaged and taking part of the festivities. I am not only disappointed, with this portion of the review, but also the note as to my responsiveness - as I responded with over 35 emails and that does not include the many detailed blackberry messages for immediate answers to your important questions as well as many long distance phone calls to answer each request, and question as quickly as possible for you. We appreciated the comments received at the event - both for us as the quartet and our sax/DJ - from your guests - our DJ did get positive feedback as well. Other details I would like to mention - we were happy to extend a discount to work within your budget as well. Your event was beautiful along with your special music requests for the ceremony. We were glad to provide detailed phone consultations with both myself and our DJ - I was sure we had everything not only prepared, but all the information needed to insure event success. We wish you the best and will strongly consider your event in the future when morning weddings are requested. Sincerely, Shannon & Beautiful Music ________________________________________ From: Shannon Caine [mailto:shannon@beautifulmusic.cc] Sent: Tuesday, November 09, 2010 6:08 PM To: 'Lisa and Mark Subject: RE: review of event - notes - Shannon Hi Lisa, When I talked with him – today – he mentioned that when he played the upbeat party tunes- only one guest would dance, the lady that was requesting most of the party tunes. He was perplexed as to why they would not dance – to any of the upbeat songs – too. We have not done a brunch morning wedding setting before – we have made notes from this event, so as to be able to let clients know when planning. Thank you, Thanks again, Shannon -------------------------------------------------------------------------------- From: Lisa and Mark Sent: Tuesday, November 09, 2010 5:31 PM To: Shannon Caine Subject: Re: review of event - notes - Shannon Hi Shannon - Thank you for sending this over. Looking over the list, yes most were from our must have list, but if you also notice on the bottom, I mentioned that it has a lot of mushy songs and to please play dance and 80's songs to mix it up. "We noticed our must haves are chock full of slow and mushy songs, so we definitely need some fun dance/upbeat songs and 80’s thrown into the mix.” I requested Dynamite and Club Can't Handle Me amongst various other dance songs, but according to the list below, nothing upbeat and fun seemed to be played other then the ones the guests requested. I would assume that he would have mixed up the playlist and not play so many slow songs and I think that is what the guests were referring to. On Tue, Nov 9, 2010 at 12:37 PM, Shannon Caine wrote: Hi Lisa, This is the report from Eddie on your event. Thanks again, Shannon Caine, Beautiful Music Hi Shannon, I've included the do not play list, It is a very large list from the client, as well as Highlights from the play lists that were included: My Girl It Had to be You By Your Side Copacabana Bubbly Fallin For You Have you Ever Really Loved a Woman You're the Inspiration Save the Best for Last Minuano Browned Eyed Girl Jason Mraz Chicago tune – guest request. Tainted Love- Guest Request I Will Survive- Guest Request Cha-Cha Slide- Guest request Let’s Get It Started In Here – request. Big Band - clients lists Frank Sinatra Songs – client list Standards from client list All –special requests made by guests A lady guest asked me to play "Tainted Love" by Softcell. I did, she danced with a friend so I went into " I Will Survive" and she continued dancing with her friend. She even asked others (I also asked on the Mic for others to join her) to get up and dance with her, nobody would respond. As that was winding down I asked her if there was something else she would like. So she asked for the Cha Cha Slide. I played it, nobody danced on this one. Very unusual, Never had this happen. In fact they have asked me not to play it at Down Town Disney because I had so many people dancing that the street was blocked with dancers. I had met a few band directors at this event and one person who was a pro musician, these types rarely dance at events. They were complimentary of the music. I also announced from the microphone to the entire room of guests “if there was something they would like to dance to or listen to” No response. Other things that make a party less likely to have dancing is Lighting; usually it is dim lighting, which was not going to happen because natural lighting with huge glass windows combined with the size of dance floor and large room size. Often it is suggested to have a smaller dance floor to create a comfortable setting for the guests. This was very large open setting considering the number of guests. For example the previous Saturday evening I had 75 guests in a room twice as small and the dance floor was twice as small - Once they started dancing it never emptied. When I see people are not dancing I try to play music people like to listen to; One guest remarked after I played the Pat Methany piece "Minuano" that I could play Methany the rest of the afternoon and he would be happy. I did not do that, I also played a Chicago song off their standards list; again someone came up and talked how they knew this album and so forth. I just played two Chicago songs; one was on the Bride's list and one a guest request. As the Bride and Groom were finishing up dinner I asked if there was anything I could do for them, they stated no, everything was fine. They really didn't have any comment or requests. After the Bride and Groom had left the reception, the lady guest who had been dancing came back in. I was playing Black Eye Peas song; “Lets Get It Started In Here" they liked that but, They DID NOT DANCE as the staff had started tearing down the room. So I went back to playing a song on the brides list (That’s when the Lady that had danced before made a comment about how she liked the song I had been playing but not the one now, and they left the event. I continued to play until the Caterer had said they were gone at 2:25 so I started tearing down the set up as directed. This one guests really wanted to have a party scene and party dancing – however the guests in attendance were not interested. This is a big note here, even when people don't dance, usually they will dance to a Famous Slow Song. The guest weren't interested in even doing that. They were sitting mostly at tables talking and enjoying themselves. I had all the songs that you had sent me in the previous e-mails from the client and our phone consultation. I was not approached by the Bride and Groom during the event at all - Positive or Negative. I feel I did everything that they wanted; you will see she gave me some liberty to adjust songs. I did communicate throughout the entire event with the guests and checked with the Bride and Groom as well. Please let me know the feedback, as I am always looking for ways to improve what I do. I did adhere to the lists below from the client: Thanks, Eddie Our from Bride's List - “Oh Hell to the No” List Any organized dance YMCA Chicken Dance Macarena Electric Slide etc Rap R&B/Hip Hop Country No conga line No John Mayer No Justin Bieber No Grease No B-52’s From Bride - The below must haves and artist lists are only guidelines. Of course not all will be able to be played, but we wanted to give you a good idea of what we like. We noticed our must haves are chock full of slow and mushy songs, so we definitely need some fun dance/upbeat songs and 80’s thrown into the mix. From: Shannon Caine [mailto:shannon@beautifulmusic.cc] Sent: Monday, November 08, 2010 6:53 PM Subject: note from Shannon Hi Lisa, I called a few times today trying to catch you in person. Since speaking with you I followed up in detail with Eddie as well as others at the event. Eddie was very upset that there was any negative feedback at all on this event – as he catered to each request that guests were making as well as keeping in line with your music list, NO Plays etc. He played – some of the tunes at the cocktail hour on sax to extend how many tunes he could accomplish in the short reception time line. From your Must play list – it shows in his computer program that – he played 22 of the songs listed of 26 – top must play list. Well over what I had interpreted from our quick call the next day from you. He did state that you had one lady guest who requested party tunes such as tainted Love, I will Survive and others – even one that was on your No Play List - - emphatically no play – and even honored that request. She kept trying to get people to get up and dance to the party tunes – but no one wanted to do so. She also asked for the Cha- Cha Slide – and he honored that request – no one would dance with her. Everyone was happy and enjoying their time together – many danced on slower songs that you had requested. Many requests were made to Eddie and he honored each one upon request. Then at the close of the event – your Dad came over and told him a great job and extended him a $40.00 tip for his services and thanked him for music. Eddie, said, many of your guests came up and complimented him on the music including the Pat Methany request you had on the list – Minuano. Eddie also announced several times that if anyone had a request to please come up to the DJ table and let him know – he was glad to honor any request. Based on the research and information I have gathered – I will not be able to extend a refund on his services, he followed the schedule, the request list in order of how it was given, as well as had his notes form your phone interview with him – he stated – there were a few items that were on play list – but the category was on the no list – for example – MY Girl – was requested – but was on the no play R&B list. He did honor the request, and it was received well. Eddie is the consummate professional and wanted to also say he had notes that you had given him the liberty to adjust the songs as needed for the guests enjoyment. He feels he did everything possible to make your event a success. He also noted that the size of the dance floor and morning lighting may have discouraged some folks from dancing. I was so happy to hear your call that day – and you were so pleased with the music. Please send me your address- as I will send you a gift from me – in honor of your event. Best to you and yours, Shannon

Beautiful Music (Est. 1985) responded with the following comments:
It was a joy to work with you - your guests were all so complimentary of our music at your event. So happy to be a part of your very special day - it was indeed our pleasure -
Best wishes,
Shannon & Beautiful Music Muse QuartetIt was a joy to work with you - your guests were all so complimentary of our music at your event. So happy to be a part of your very special day - it was indeed our pleasure - Best wishes, Shannon & Beautiful Music Muse Quartet

Beautiful Music (Est. 1985) responded with the following comments:
Dear Digna and Mike, I am posting my email sent on 9/15/10 along with my exchanges from 9/5/10. I am also mailing a package that includes a check to you as we discussed. Thank you for taking time to speak with me as well as your acceptance of our apology. Sincerely, Shannon
______________________________________
From: Shannon Caine [mailto:shannon@beautifulmusic.cc]
Sent: Wednesday,
September 15, 2010 12:59 AM
To: 'Digna Cheaz' Subject: Note from Shannon , Music
Importance: High
Dear Digna, I wish my email was under better circumstances. I received a notification of a review from you on wedding wire this evening- about your September 5, 2010 wedding. My sincere apologies to you, and I will explain in detail what happened at your event. I had a family emergency earlier that afternoon, and sent my replacement player to take my place at the event. I understand they went to the wrong part of the hotel and misunderstood my directions. When your sister called me I left immediately and drove to the location to pull the group together via phone for the cocktail and dismiss the other player. We have never had a negative incident like this with our services in over 25 years of service. My other player was so upset that she requested that she be released from the event, so I arranged to stay in her place. I immediately re-grouped the event as quickly as possible with the help of your lovely sister Ana. The group was replaced by my other players and we completed the cocktail set and moved into the reception room after consulting with your sister Ana on the new time line- she was very helpful with this arrangement. I did not have your site contacts info, email or number, which was my error, as I always have this information prior to the event and I am sorry I did not have this on file. I did not know anything was wrong until your sister Ana called me after the wedding, and stated the wedding time was moved up urgently due to the weather and where to be for the cocktail hour. Then I received a call from my players and then your event contact updating us. She was also very helpful to us. We relocated and moved our staff around to be able to extend the time line to allow for more time than originally contracted as a courtesy and be able to stay until 9pm. I will need your mailing address and how to make the check payable to send you my fee along with additional amount in lieu of this devastating occurrence. My sincere apologies not only from me, but from my entire staff scheduled that day. I know this will not change the moment - but I would like to extend our apology not only in words, but in deed. I will also call you as a follow up tomorrow, I was awaiting your return from your honeymoon and wedding festivities to contact you via phone to express this sincere apology. Since I was in contact with Ana before, during and after we played, I was certain that all would turn out well from her positive words and support. I did not share the personal side of what had happened with me that day with Ana or the event coordinator, as I did not want to keep them from the event any further. See the event text messages and my exchange with your sister Ana via phone- sent to you on the completion of the dinner set before fireworks - before leaving the property and later that evening. Please be sure we will update our procedures so as to never have this happen again to anyone, especially such a beautiful Bride as you were. I am very disappointed that this happened especially. I will be in touch tomorrow most immediately. Sincerely, Shannon Caine Beautiful Music

Please see attached
Text messages from event date 9/5/10 to Ana, sister of Bride.
------ SMS Text ------
To: 18189856137
Sent: Sep 5, 2010 9:19 PM
Subject: Dear Ana,
Dear Ana, Please give my regards and apology to Digna. We would not have been able to play in the in clement weather. I am glad we were able to play for the reception portion. If she can call me after their honeymoon we will arrange for a partial refund.
Best wishes and many thanks. Shannon Caine, Beautiful Music

Sent via BlackBerry from T-Mobile
------ SMS Text ------
To: 18189856137 Sent: Sep 5, 2010 11:16 PM
Subject: Digna said thank you :) it was...
Digna said thank you :) it was beautiful.Dear Digna and Mike, I am posting my email sent on 9/15/10 along with my exchanges from 9/5/10. I am also mailing a package that includes a check to you as we discussed. Thank you for taking time to speak with me as well as your acceptance of our apology. Sincerely, Shannon ______________________________________ From: Shannon Caine [mailto:shannon@beautifulmusic.cc] Sent: Wednesday, September 15, 2010 12:59 AM To: 'Digna Cheaz' Subject: Note from Shannon , Music Importance: High Dear Digna, I wish my email was under better circumstances. I received a notification of a review from you on wedding wire this evening- about your September 5, 2010 wedding. My sincere apologies to you, and I will explain in detail what happened at your event. I had a family emergency earlier that afternoon, and sent my replacement player to take my place at the event. I understand they went to the wrong part of the hotel and misunderstood my directions. When your sister called me I left immediately and drove to the location to pull the group together via phone for the cocktail and dismiss the other player. We have never had a negative incident like this with our services in over 25 years of service. My other player was so upset that she requested that she be released from the event, so I arranged to stay in her place. I immediately re-grouped the event as quickly as possible with the help of your lovely sister Ana. The group was replaced by my other players and we completed the cocktail set and moved into the reception room after consulting with your sister Ana on the new time line- she was very helpful with this arrangement. I did not have your site contacts info, email or number, which was my error, as I always have this information prior to the event and I am sorry I did not have this on file. I did not know anything was wrong until your sister Ana called me after the wedding, and stated the wedding time was moved up urgently due to the weather and where to be for the cocktail hour. Then I received a call from my players and then your event contact updating us. She was also very helpful to us. We relocated and moved our staff around to be able to extend the time line to allow for more time than originally contracted as a courtesy and be able to stay until 9pm. I will need your mailing address and how to make the check payable to send you my fee along with additional amount in lieu of this devastating occurrence. My sincere apologies not only from me, but from my entire staff scheduled that day. I know this will not change the moment - but I would like to extend our apology not only in words, but in deed. I will also call you as a follow up tomorrow, I was awaiting your return from your honeymoon and wedding festivities to contact you via phone to express this sincere apology. Since I was in contact with Ana before, during and after we played, I was certain that all would turn out well from her positive words and support. I did not share the personal side of what had happened with me that day with Ana or the event coordinator, as I did not want to keep them from the event any further. See the event text messages and my exchange with your sister Ana via phone- sent to you on the completion of the dinner set before fireworks - before leaving the property and later that evening. Please be sure we will update our procedures so as to never have this happen again to anyone, especially such a beautiful Bride as you were. I am very disappointed that this happened especially. I will be in touch tomorrow most immediately. Sincerely, Shannon Caine Beautiful Music Please see attached Text messages from event date 9/5/10 to Ana, sister of Bride. ------ SMS Text ------ To: 18189856137 Sent: Sep 5, 2010 9:19 PM Subject: Dear Ana, Dear Ana, Please give my regards and apology to Digna. We would not have been able to play in the in clement weather. I am glad we were able to play for the reception portion. If she can call me after their honeymoon we will arrange for a partial refund. Best wishes and many thanks. Shannon Caine, Beautiful Music Sent via BlackBerry from T-Mobile ------ SMS Text ------ To: 18189856137 Sent: Sep 5, 2010 11:16 PM Subject: Digna said thank you :) it was... Digna said thank you :) it was beautiful.

Beautiful Music (Est. 1985) responded with the following comments:
Thank you for the wonderful remarks, you are the reason we keep performing!
Best wishes,
ShannonThank you for the wonderful remarks, you are the reason we keep performing! Best wishes, Shannon

Beautiful Music (Est. 1985) responded with the following comments:
Dear Mr. Yetter,
It was our pleasure to be at this special evening. You did an amazing job planning especially from a distance. We consider it an honor to be included.
Many thanks and best wishes,
Shannon & Beautiful Music Jazz TrioDear Mr. Yetter, It was our pleasure to be at this special evening. You did an amazing job planning especially from a distance. We consider it an honor to be included. Many thanks and best wishes, Shannon & Beautiful Music Jazz Trio

Beautiful Music (Est. 1985) responded with the following comments:
hi Lauren,
thank you for your wonderful review - it was our pleasure!
Best wishes,
Shannon & Beautiful Musichi Lauren, thank you for your wonderful review - it was our pleasure! Best wishes, Shannon & Beautiful Music

Beautiful Music (Est. 1985) responded with the following comments:
thank you - it was our pleasure.
Best Wishes,
Shannonthank you - it was our pleasure. Best Wishes, Shannon