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BBJ LINEN
The premier speciality linen rental company in the country.
2115 Monroe Dr. NE
Suite #105
Atlanta, GA 30324 (map)
Rentals: Linens
Services: Breakdown, Delivery, Setup
 
 
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3.7 out of 5.0
3.7
out of 5.0
Quality of Service:
 (4.0/5.0)
Responsiveness:
 (3.3/5.0)
Professionalism:
 (3.5/5.0)
Value:
 (4.0/5.0)
Flexibility:
 (3.7/5.0)
 
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Ashley
Wedding:
06/19/2010
2 Reviews
4.8
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:4.0 out of 5.0(4.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Event Rentals
 
Costly, but worth the money. The quality of the linens were amazing and they really went above and beyond to give us options. I was super pleased, just a little over my budget. The linens really completed the look I was going for and I though the prices were high, if you have a certain look in mind, I would definitely use them.
 
Babygirl33
Wedding:
03/20/2010
5 Reviews
5.0
out of 5.0
Quality of Service:5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)
Services Used:
Event Rentals
 
Nikki at BBJ Linen was very patient and pleasant to work with. The company even let me change my order after I put it in. The table clothes came a day before they were promised and with the easy return duffel bags returning them was a breeze!
 
T
Wedding:
05/31/2008
9 Reviews
1.3
out of 5.0
Quality of Service:2.0 out of 5.0(2.0/5.0)
Responsiveness:0.0 out of 5.0(0.0/5.0)
Professionalism:0.5 out of 5.0(0.5/5.0)
Value:3.0 out of 5.0(3.0/5.0)
Flexibility:1.0 out of 5.0(1.0/5.0)
Services Used:
Event Rentals
 
Hmmm, this one is a toss up for me. I viewed various linens via web searches, recommendations, etc. My wedding colors were orange and hot pink/fuschia. I knew I wanted orange linens for the reception. I found EXACTLY what I wanted on the BBJ Linens website and they sent me various swatches (even some they thought would blend in with what I requested).

Due to the cost and ease of shipping (receive and return), I chose BBJ. I placed my order 6 months ahead of time to ensure that I would get the linens I chose in the numbers that I needed (reception for 400 people).

Well, everything was on schedule until 3 days before my wedding. I received a call from the sales person that I was working with to tell me that number of chair ties I needed and table covers could not be accommodated due to the late return of the previous renter. In addition, the linens were in no condition to be rented out with a 1 day turnaround. My heart sunk on the phone. I placed my order WELL in advance and paid the deposit WELL before it was due. I asked could they get the needed linens from another office location and I was told no (they have 5+ offices in the US). I was told that they had SOME of what I needed, but not the total number (it was less than half of what I needed). That wasn't going to do if for me. I wanted what I ordered in the numbers I ordered. Not half. They attempted to make up for the lower numbers by giving us a "comparable" colored linen. I didn't want that. I wanted the original linen I ordered.

I ended up accepting the other linen because they couldn't make up for the "lost" numbers of the original linen I ordered and they said, as a concession, they would discount our final bill by 50% because I had ordered my linens in more than enough time and 3 days before my event, they couldn't fully perform. The sales person who offered this spoke to her manager and got it approved.

I really hate to do this, but because my experience, I cannot give them a recommendation at this time.
 
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3.7 out of 5.0
3.7
out of 5.0
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