Bancroft Bridals 4.4 out of 5.0 4.5/5.0
2008 The Best of The Knot
225 Springfield Street, Agawam, MA 01001
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413-789-3073
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Overall Rating
Quality of Service:
   4.5 out of 5.0 (4.5/5.0)
Responsiveness:
   4.3 out of 5.0 (4.4/5.0)
Professionalism:
   4.7 out of 5.0 (4.8/5.0)
Value For Cost:
   4.5 out of 5.0 (4.5/5.0)
Flexibility:
   4.2 out of 5.0 (4.3/5.0)

 
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oldhanoverfarm
Wedding: 09/26/2009
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Loved Bancroft Bridals! Everyone there - from the owner/manager (Tara), to the consultants (Kristen and Abby), to the seamstresses did a fabulous job. They know what they're talking about, have the best selection in the area, and go out of their way to help brides look and feel their best.

Reviewed On:
10/21/2009

Services Used:
Dress & Attire

HappyWife
Wedding: 05/23/2009
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Kristen was amazing, she has so much energy she made finding a dress fun. The store was very accomodating to all of our needs and I would highly recommend them!

Reviewed On:
07/15/2009

Services Used:
Dress & Attire

nunu212
Wedding: 11/29/2008
Reviews: 6
1.5
out of 5.0
Quality of Service: 2.0 out of 5.0(2.0/5.0)
Responsiveness:0.5 out of 5.0(0.5/5.0)
Professionalism:3.0 out of 5.0(3.0/5.0)
Value For Cost:1.0 out of 5.0(1.0/5.0)
Flexibility:1.0 out of 5.0(1.0/5.0)

I would never go back here. They ordered my dress a size too small and the alterations were a nightmare. I found the service lacking. The seamstress was not experienced and charged me twice for alterations that should have been done right the first time.

Reviewed On:
11/30/2008

Services Used:
Dress & Attire

sdarby
Wedding: 11/15/2008
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I love these ladies! They were just the best to work with! I worked primarily with Kristin, who I adore, but the rest of the Bancroft girls were there to help through the entire process...they are all so great! They were so easy going, and customer service was superb! I originally found just my dress there, but they truly are a one-stop shop! I also order my shoes, accessories, bridesmaids dresses, invitations, flowergirl and groomsmen's suits all right there! It made it all so easy! I would recommend Bancroft to any bride!

Reviewed On:
12/09/2008

Services Used:
Dress & Attire, Invitations

LilDebC23
Wedding: 09/26/2008
Reviews: 5
4.0
out of 5.0
Quality of Service: 3.0 out of 5.0(3.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.5 out of 5.0(4.5/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:3.5 out of 5.0(3.5/5.0)

My dress arrived a month late with a part of the beading missing. They refused to give me any money back, but their seamstress fixed the beading and it looked almost good as new. Other than the mistake from the actual maker of the dress they were very helpful especially in the process of choosing a dress!

Reviewed On:
11/13/2009

Services Used:
Dress & Attire

missy
Wedding: 08/23/2008
Reviews: 4
4.9
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:4.5 out of 5.0(4.5/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I had purchased a dress, but didn’t really like it. I went into Bancroft Bridals about a month before my wedding just to see what they had. I fell in love with a dress and got a real bargain on it. Due to the late date of purchase I thought that I would have trouble getting it altered in time for the wedding, but they really came through. The alterations ended up costing almost as much as the dress, but I had more then a few changes made in a really short time frame. By my wedding day everything was perfect.

Reviewed On:
10/15/2008

Services Used:
Dress & Attire

Meagan
Wedding: 07/26/2008
Reviews: 5
4.0
out of 5.0
Quality of Service: 4.0 out of 5.0(4.0/5.0)
Responsiveness:3.0 out of 5.0(3.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:3.0 out of 5.0(3.0/5.0)

Bancroft Bridal has a yearly liquidation sale in Springfield, MA, where the majority of the dresses are $199. I got a gorgeous $1,500 gown for $199. All the dresses were floor samples with no or minimal damage. The attendants at the event were very helpful regardless of how crazy and busy it got. Overall, if you are a budget bride look out for this event around March in the Western Mass area!

Reviewed On:
09/26/2008

Services Used:
Dress & Attire

Carrie
Wedding: 06/07/2008
Reviews: 5
4.6
out of 5.0
Quality of Service: 4.5 out of 5.0(4.5/5.0)
Responsiveness:4.5 out of 5.0(4.5/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

Great service, great dresses and very reliable. All apopointments went smoothly, the staff was very helpful and my dress looked fabulous!

Reviewed On:
07/21/2008

Services Used:
Dress & Attire

Carla
Wedding: 10/06/2007
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

This place was exceptional on one on one service to find all your wedding needs for Bridal dresses. Very organized and knows you when you walk into the room. Highly recommend!

Reviewed On:
05/31/2008

Services Used:
Dress & Attire

Laura
Wedding: 09/08/2007
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

Wonderful experience. After 10 dress stores, Bancroft was able to help me find THE dress. Great sales staff, made you feel like part of the family!

Reviewed On:
07/19/2008

Services Used:
Dress & Attire

Sharon
Wedding: 02/24/2007
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

My dress was perfect as were the bridesmaids dresses. Service was amazing

Reviewed On:
03/03/2008

Services Used:
Dress & Attire

saramoe
Wedding: 09/30/2006
Reviews: 5
5.0
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:5.0 out of 5.0(5.0/5.0)
Flexibility:5.0 out of 5.0(5.0/5.0)

I fell in love with all of the staff at Bancroft when my sister was getting married, they were the only choice when my turn came around. The helped with all the details and gave honest feedback. We bought all of our dresses there and we highly reccomend them.

Reviewed On:
05/14/2008

Services Used:
Dress & Attire

tlk41179
Wedding: 04/15/2006
Reviews: 5
4.2
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:4.0 out of 5.0(4.0/5.0)
Professionalism:4.0 out of 5.0(4.0/5.0)
Value For Cost:4.0 out of 5.0(4.0/5.0)
Flexibility:4.0 out of 5.0(4.0/5.0)

Would highly recommend for dresses and attire, great service!

Reviewed On:
11/21/2008

Services Used:
Dress & Attire

sophie
Wedding: 09/03/2005
Reviews: 5
4.6
out of 5.0
Quality of Service: 5.0 out of 5.0(5.0/5.0)
Responsiveness:5.0 out of 5.0(5.0/5.0)
Professionalism:5.0 out of 5.0(5.0/5.0)
Value For Cost:3.5 out of 5.0(3.5/5.0)
Flexibility:4.5 out of 5.0(4.5/5.0)

My dress was the last thing I thought I would buy, then Jessica recommended I try it on, and I didn't want to take it off!!! They were really wonderful and I bought my invitation from them also.

Reviewed On:
07/15/2008

Services Used:
Dress & Attire