Frequently Asked Questions

Questions:
  1. 1. How do I find a couple's Wedding Website?
  2. 2. Guest List Tutorial
  3. 3. How can I convert my iTunes songs into mp3 format?
  4. 4. How do I forward my website to a custom domain I purchased?
  5. 5. How do I use the RSVP tool?
  6. 6. How do I use the Seating Chart?
  7. 7. How do I inactivate my account?
  8. 8. I forgot my password, how do I reset it?
  9. 9. How do I RSVP for a wedding I am attending?
  10. 10. Website Tutorial

Answers:
1. How do I find a couple's Wedding Website?
You may locate a couple's wedding website in one of two ways:
- If you have been provided the URL, enter it in your web browser (i.e. http://www.weddingwire.com/leeandlynn)
- Visit our wedding website search page at weddingwire.com and enter the bride or groom's name in the 'Going to a wedding?' search box.
*If you are unable to locate the wedding website through our search, please contact the couple directly. They may have hidden their site from the website search feature.

2. Guest List Tutorial
All your guest lists in one tool! Whether you're just having a ceremony & reception or lots of events leading up to the big day, keep track of your guests in one place. Please see our Guest List tutorial for more information- video tutorials included!

3. How can I convert my iTunes songs into mp3 format?
To play music from your Wedding Website, you need to provide an mp3 for your playlist.
To convert an iTunes song to an mp3, see Apple.com: iTunes: How to convert a song to a different file format
*Note: some iTunes songs are protected and Apple does not allow conversion to mp3 for these songs

Alternatively, you can also:

-Download winamp (http://www.winamp.com/player) which lets you convert your songs into mp3's
-If you have CD's you can go to this website (http://cdexos.sourceforge.net) and it will convert your song into mp3's
-Google "m4a to mp3"

4. How do I forward my website to a custom domain I purchased?
If you have purchased a personal domain (i.e. www.dickandjane.com) for your wedding website and want it to forward to your WeddingWire website, you will need to go through the Domain Provider (GoDaddy, 1and1, Register.com, etc). Your domain provider should have a setting that you enable to forward your personal domain to your WeddingWire wedding website. Within WeddingWire, you can also get your own custom URL. For example, http://www.weddingwire.com/leeandlynn

It is recommended that you have a custom URL for your wedding website to make the forwarding as easy as possible
You can obtain your personal WeddingWire wedding website URL by following these simple steps:
- Log in to your account
- Click on the "My Wedding Website" tool under "My Wedding"
- Click on the "Settings" tab
- Choose your personal URL under the "Personal Website URL" area
- Scroll to the bottom and click 'save' when completed
*Please keep in mind that we do not offer Domain Name Servers (DNS); you will have to forward your website to the custom URL you created on WeddingWire. Please see your Domain Provider's support center for detailed instructions.
**ALSO NOTE: The WeddingWire system does not support masking. When your guests access the URL that you purchased, they will be correctly redirected to your wedding website, but the WeddingWire URL will not be hidden

5. How do I use the RSVP tool?
In order to use the RSVP application onto your Wedding Website, you MUST add guests to your Guest List. You must also add guests to the specific events as well. Please see our RSVP Tutorial for more details on how to use this tool- video tutorial included!

6. How do I use the Seating Chart?
There is nothing you can't do with our customizable Seating Chart which allows you to add different types of table, adjust the room size, print out a copy to send to your wedding planner and much more! Please visit our Seating Chart Tutorial for more details.

7. How do I inactivate my account
To inactivate your account, please send us an email at support@weddingwire.com with your request, or you can submit a request here.
In order to expedite the request, please send your request from the email address on your WeddingWire account and include your wedding date as well.

8. I forgot my password, how do I reset it?
Click here to reset your password.

If you can't remember the email address you used to sign up with, please Contact Us and we'll do our best to get you up and running. Our staff may require specific information from you in order to get you back into the system.

9. How do I RSVP for a wedding I am attending?
If you received an invitation to RSVP on a WeddingWire Wedding Website, please follow these steps:
- Go to the couple's wedding website
- Click 'RSVP'

- Enter your first and last name
- Click on your name in search results
- RSVP for the events listed
If you do not find your name, you will need to email the couple directly to ensure they have enabled the RSVP function.

10. Website Tutorial
Our Wedding Website is a great way to share all of your wedding details with your guests! It allows your guests to RSVP to all of your different events, get on-the-go details for your wedding through their cell phones, write on your guest book and much more. Please visit our Wedding Website Tutorial for more details.