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TRU LIMOUSINE
    (21 Reviews)
41 West Edgar Road
Linden, NJ 07036 (map)
Vehicles: Classic Car, Exotic Car, Limousine - SUV, Limousine...
Liability Insurance: Yes
 
 
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About Us
TRU Limousine is a full service ground transportation company. We specialize in ground transportation and focus specifically by tailoring  our service to fit your needs. Our service is always hands on and personalized. We do not require appointments to view our fleet and we make it easy for you to reserve at our office, online, by telephone or even mail. We accept all forms of payments including Google checkout.  Generally, we require a 35% NON REFUNDABLE deposit on all reservations and we ask that final payment is made no later than 5 business days before your event. We will allow payment to be made at scheduled pickup if it  meets our operational needs. Our vehicles are equipped with electronic wireless credit card terminals and we accept all major credit cards.

Having been in the industry for 13 years, TRU Limousine has provided service for  thousands of ceremonies. We do our best to provide you with quality service and safe vehicles by complying with the NJ State Mandatory 14 passenger law for limousines. We are licensed  throughout the United States and have a 10 million dollar insurance threshold. Currently, TRU Limousine has a satisfactory U. S. Department of Transportation Compliance Review rating and actively is enrolled in a Random Drug Selection Service. All employees have undergone criminal background checks and have been approved by NJMVC to operate a limousine. All vehicles are electronically tracked utilizing FleetMatics. Some vehicles are equipped with digital video recorders to assure that if there is a problem with service we provide you, those complaints can be addressed by downloading all events which are kept on file for 1 year.

Due to many limousine companies who violate the limousine law and allow unlicensed drivers to  operate a limousine within the confines of New Jersey, TRU Limousine will not subcontract any vehicle from another company. We will provide your service with our company owned vehicles and our  certified employees only. If we do not have a car available, we will not reserve it. We cannot be responsible for subcontractors who fail to employ safe drivers, provide them with worker’s compensation or insure and properly register their vehicles as provided by law.

On your wedding day, as is standard throughout the limousine industry, we will provide you with bottle water, ice, complimentary  non alcohol or alcohol champagne, driver clad in black tuxedo with either a bow or straight black tie. Drivers will assist the bride  from point of pickup into the awaiting car and then into the church. We provide a red carpet  roll out with stainless steel bucket and perform a champagne toast directly after the ceremony.  All cars are equipped with rock and flute glasses. We provide plastic by request only.
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jeanne
Wedding: Recently Married
5 Reviews
0.5
out of 5.0
Quality of Service:0.5 out of 5.0(0.5/5.0)
Responsiveness:0.5 out of 5.0(0.5/5.0)
Professionalism:0.5 out of 5.0(0.5/5.0)
Value:0.5 out of 5.0(0.5/5.0)
Flexibility:0.5 out of 5.0(0.5/5.0)
Services Used:
Transportation
 
TRU LIMOUSINE LEFT US STRANDED ON THE STREETS ON OUR WEDDING DAY!!!!!!!

Got married on 7/31/11. Our Church ceremony was held in Maplewood,NJ (one block outside of Irvington,NJ). We paid full in cash plus gratuity before our wedding day because TRU LIMO said we would get a discount for paying in full before wedding date. We paid for 4 hours of service (1pm-5pm). Our Ceremony was over at 4pm and the Limo Driver barged into church telling our guest (While Bride and Groom were taking family photos) that he was going to leave if we don't pay him an extra $100cash for staying overtime. Since, we were all excited about our wedding and not paying attention to time because non of us had a watch on, we paid him an extra $100 cash. After we finished our photos at 4:30pm, and after all of our guest and family had left to go to reception held in West Orange,NJ (only 15mins away)...We got into the limo and the limo driver, drives two blocks away from Church and stops the limo and turns off the air and told us that we had to give him an extra $100 to move the car. It was very obvious that WE (BRIDE AND GROOM) did not have our wallets or cell phones with us, nor a watch. We told the limo driver that we would give him cash when we get to the venue. He said "NO" he's not moving until he gets paid on the spot. The limo driver demanded us to get out the car on the streets of Irvington, NJ and "WE" (bride and groom) had to walk 2 blocks back to Church in the heat wave to call a family member to pick us up on our wedding day!!!! we did not pay attention to the time until we walked back to church and it was only 4:50pm! The limo driver lied to us about keeping him over time, we even paid him an extra $100, and he demanded for another $100 after all our guest left to go to the reception from Church.

Limo driver did not wear tux as promised, no champagne as promised, and no red carpet as promised. He ruined a huge chunk of our wedding day. Left us stranded, stole our money, and we were late to our own reception. PLEASE!!!!! DO NOT DO BUSINESS WITH THEM!
TRU LIMOUSINE responded with the following comments:
Jeanne & Andrew Kim who reserved this vehicle and failed to make a deposit. The vehicle was cancelled out because Andrew Kim failed to come into our office with the deposit as required. On the day of the wedding 7/31/2011 Mr. Kim Phoned and said he did not have time to come into our office and pleaded for us to send the car and he would pay in cash when it arrived. Once the car arrived, the driver arrived at 12:40PM for a 1:00pm. The pickup in Bayonne was for 1pm and the party did not come out of the house until 3:00pm Our driver was paid for a 4 hour rate from 1pm to 5pm. At the church, the bridal party remained until 5:35pm and the driver advised the party that they were in overtime. The groom paid the driver 1/2 hour overtime and still had to leave Maplewood to go onto the park for photos and then onto the reception venue at the Wilshire Grande, West Orange for the reception. The groom advised the driver that he was not going to pay any more overtime because he did not have the money. The driver advised Mr. King that if he could not pay, he would be left at the church. So the story goes, We Left the bridal party at the church because they refused to pay overtime. This party clearly believed that they should not have to pay any overtime and are responsible for being left because they refused to pay. TRU Limousine performed a 4 1/2 hour service and clearly when additional monies were due, this groom clearly lacked respect for himself and his party by refusing to pay for services rendered and is totally responsible for being left at the church.
 


Endorsements
Grear Limo service , not only have we done countless events but they also serviced my own wedding and we where very please with their work. Would recomend them to anyone
 


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908-523-1700
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