Q: How soon should I schedule a consultation with you before my event?
A: For weddings we recommend meeting with us at least 4-6 months before. For other events we recommend meeting about 2-3 months before your event.
Q: What information should I know before meeting with you for a consultation?
A: Please decide on a budget and how much you would like to spend all together on your invitations, response cards, programs, favors, menus cards, etc. If you have any ideas or things that you would like your invitation ensemble to display, we encourage those ideas.
Q: Do I have to pay for my invitation order in full once I meet with you?
A: No, after meeting with us for the complimentary consultation, we will provide you with an estimated invoice with full details of your order. At that time we require a $100 non-refundable deposit to start production on your samples. The remaining balance will be due once we recieve final approval of your sample.
Q: Can I make change to my order?
A: Changes can be made if the order hasn’t been printed. In the event that the order has been printed, you will be responsible for the full amount of the order. We encourage you to look over your order very carefully before we start production and to avoid the cost of having them reprinted.
Q: Can I cancel my order at anytime?
A: Orders that have not been printed can be cancelled and you will be refunded your money minus the $100 non-refundable fee. If the order has been printed, you will be charged for the full order.
Q: How many invitations should I order?
A: You will need an invitation for each couple, family or individual that you invite. We recommend that you order 25 more than you think you need. This allows for anyone you may have forgotten. It’s much less expensive to order extras now than to place a second order.
Q: Do you offer assistance with mailing and RSVP tracking?
A: Yes we do, for an additional fee we can address, mail (postage paid by customer) and track your RSVP’s.
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