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Hello! We are Elizabeth & Hugh of Serendipity-Crafts.com and together we design & hand paint personalized guest signature platters & souvenir plates for weddings, anniversaries, new babies, birthdays and many other special occasions.

A guest signature platter is a unique twist on the traditional guest book. Your guests sign the platter with a ceramic pen (included). After the event, you simply bake it in a conventional oven so as to make the signatures permanent and create a lovely keepsake.

We have a number of plate and platter designs to choose from however, if you have something different in mind, that is not a problem. If you have an idea for an alternate plate/platter design, please email us. We will be happy to create a FREE digital sample of a custom plate/platter before it’s even painted!

Please visit our customer photo gallery / web blog to view photos of our previously painted plates and platters.

Fox Valley Engraving	I met Serendipity Crafts while a member of a wedding fourm; her attention to detail, I feel really sets her apart from the others. All the brides that have used her; have been more than pleased with the great products she produces for them. I highly recommend this vendor.
Smashing Pennies	I met Serendipity Crafts; while a member of a wedding fourm, I was impressed with her attention to details and her unique products. The brides that have used her; have had nothing but excellent things to say about her. I highly recommend her as a vendor.
Southern Belle Invitations	I met Elizabeth through a wedding site and although we have never met in person, since she lives so far away from me, we quickly became friends through email and working together. Elizabeth is the real reason I got into my business. Without her support I would not have done so. I fell in love with her attitude for business, her attention to detail and exceptional customer service. Elizabeth and Hugh create the perfect compliments to a brides wedding with their personalized plates and platters. Elizabeth and Hugh put a lot of time, detail and thought into each customers orders and always go above and beyond the call for each one.

What forms of payment do you accept?

Pay Pal - At this time, we can only accept credit card (Visa, Mastercard, Amex or Discovery Card) payments through Pay Pal. PayPal is the secure, free, easy way to pay without sharing your financial information.

Our Canadian customers have the choice of one of three payment methods - by cheque, by electronic bank transfer or by credit card through Pay Pal.

Do you take special requests? What if I want a design that you don’t currently offer?

Please feel free to email us with your idea. We will tell you if we are able to make your idea a reality and if so, we will quote you a price. We will even produce and email a "digital sample" for your approval, before the item is even painted! To view our customer photo gallery, please visit our web blog. Please note: We will not copy a competitor’s design.

Can you paint Mickey Mouse or Scooby Doo or a sports team logo on your craft items?

While I am able to paint these things, any designs, figures or characters like that are copyrighted and as such cannot be reproduced without a license.

How many signatures will a platter hold?

We are rather conservative re: the number of signatures each plate or platter will hold. The actual number will depend greatly upon your guests. If the first person who signs the plate/platter also adds a message, others who come after will tend to follow suit. We suggest that you put someone in charge of your plate/platter. This person is there to suggest that your guests sign their name only & to make sure the pen is capped when not in use. In the event that you run out of room on the front of the plate/platter, your guests can also sign the back.

Should I order extra signature pens?

One pen is normally enough to last the day and beyond, but some people do like to have an extra pen "just in case". Keeping the pen capped when it is not being used, is the key. This will prevent the tip from drying and result in a better "flow" of paint from the pen.

Do you have plates or platters in different shapes or sizes?

Our standard plates are 9" or 12" in diameter. Our standard oval platters measure approximately 16" x 11.5". We do have other sizes and shapes of plates and platters available. Click to view our shape/size/price list.

I would like to personalize the plate I have ordered using a different saying than what is shown. Is this possible?

Of course! If you are "stuck" to come up with your own saying, we can even provide you with a list of suggestions.

When can I expect to receive my order?

Generally speaking, most orders will ship within 7-10 business days. That being said, some custom orders, large quantity orders and orders requiring extensive personalization may take longer.

Please remember we hand-paint everything that is pictured on our web site. We will contact you when your order is received if we have any questions regarding your order or if we require additional information to process your order. If any item is out of stock, we will tell you and provide you with an expected ship date.

What shipping method do you use?

Every order is shipped via Canada Post expedited parcel. Your order will be in transit approximately 6-13 business days. Please note: Canada Post does NOT guarantee transit times for shipments bound for the USA via expedited parcel. If you require a speedier service or a guaranteed transit time, please contact us for a quote on express shipping.

Can you ship my order to an address other than my own?

Of course. We do require the recipient’s name, mailing address and telephone number for shipping purposes. If you would like your item gift wrapped, we can also provide this service for a small additional charge.

Are your plates, platters or bowls breakable?

Each plate, platter and bowl is ceramic and as such, may break if dropped. Under normal use, these items should last forever.

What if my order is broken during shipment?

Our plates and platters are very carefully packed with tissue, bubble wrap, and other packing materials. We double box every plate or platter to ensure that it arrives intact and undamaged. In the event that you receive a broken plate or platter, please  contact us within 48 hours. Please keep the original packaging material and send us digital pictures of the packaging and the damaged item. We will replace the item at no cost to you.

What is your return policy?

If the item you purchased is not what you expected please let us know as soon as possible and we will do our best to correct the problem. Shipping charges however, cannot be refunded.

We do our best to create the personalized gift that you have envisioned. We take pictures of every personalized item and email these pictures for confirmation before the item ships. Please check and double check your spelling carefully as we do not accept returns on personalized items.

Can I serve food off your plates?

The enamel paints that we use are water based, acrylic, and certified non-toxic however they have not been approved by the Health Canada or the FDA. As such we do not recommend that you serve food on the plate itself. Rather, we suggest the purchase of a glass charger plate. You can then serve the food on the glass plate but you are still able to enjoy the design of your personalized plate beneath.

Are your plates, platters and bowls dishwasher safe?

The enamel paints that we use are rated as top rack/dishwasher safe and we have successfully tested this to be true however, just to be on the safe side, we would recommend that you hand wash our personalized plates, platters and bowls.

Do you ship outside of Canada & the continental US?

Of course. Please contact us for a shipping quote.