What is your average turnaround time, from initial contact to shipment?
Depending on the print company selected,and the printing process being used, orders placed may ship within 24 hours (Many of the McPherson lines) or within 7 days for more complicated processes.
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Are you able to meet clients in person to showcase your product?
Yes, local clients are welcome to call 419-335-0353 for an appointment to view catalogs on site, or in their home.
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Additional Questions and Answers
Do I have to write my own order?
Absolutely not! Penny is an experienced invitation consultant who works with each client personally and writes the order for you. This is a service that most companies reserve only for high end products. Consulting fees are never charged, but included in the low discounted prices you’ll pay at Quaint Wedding Stationery. Internet customers receive the same one-on-one service as brides who are local. Penny will email back and forth with you. She’ll ask if you have selected your wording, and font style. If not, she will make suggestions, and advise you on font selections, ink colors and wordings appropriate for your event. You will be asked to email the particulars such as names for the invitation, time, place, etc. Penny will then develop a layout or mock up of the invitation copy for you to see. This process can take a few hours, or up to several days, depending on each client’s needs, and how quickly the client provides the information. Your order is never placed until you have made the final approval and submitted payment. Of course, if you are confident in writing and placing your order, and prefer to do so, you may on the McPherson, Carlson Craft, and Birchcraft links from my website www.quaintweddingstationery.com
How do I pay for my order?
For all orders placed with the assistance of Penny: when you have proofed and approved the copy and layout of your invitation, and enclosure cards, you will be asked your payment preference and be emailed an invoice. You may make payment via Paypal using a Credit Card or Electronic debit. Payments received through Paypal immediately go into production and have the fastest turnaround times. You also have the option of paying by personal check, however your order will be held until the check clears your bank, which is generally 10 days. For orders that you place directly through the companies on my website, you will get the 25% discount at checkout, and you will receive instructions for paying via Paypal. Please note, the shopping carts on my site may indicate shipping charges...but you are NEVER charged for shipping of an order that includes invitations. Your invoice sent to you will be minus any shipping charges.
Can I see a sample before I order?
Brides who are local can see actual samples in the catalogs. Call to arrange an appointment or to reserve a catalog 419-335-0353. Actual invitation samples may also be ordered. McPhersons offers
free samples of their lines, and others may charge up to $3 per sample. (Brides who are charged for sample(s) by Carlson Craft or others, and later place an order will be credited the cost of the sample by Quaint Wedding Stationery. Just mention in an email to me that you have a "sample credit."
What if there is a mistake with my order?
Your invitation (spellings) are guaranteed to be
as you approved. Penny takes every precaution during the writing and layout process to assist you in accuracy and grammar. If you find that you made a mistake and misspelled the name of the church or address, etc. Quaint will reprint your order at a 50% discount off the retail price. You will be charged a shipping fee for the reprinted order. If an error was made by us, or the print company, your order will be reprinted at no additional cost for the second printing and shipped free to you. (Note: The print company may request that the incorrect invitations be returned, so do not destroy them until you hear from us.)
Notify us immediately if there is a problem with your order so that we can get it corrected for you.
Have other questions? Send an email. and we will be happy to post your question and answer in this space.