Can I order samples?
Planning Pad does offer sample orders for most items on our website. The cost for a sample order is the listed unit price for that particular item plus the shipping and handling charges. Simply place the item in your cart and proceed to the checkout to complete your sample order. There are some items however that have a minimum order requirement and must be ordered in that quantity (such as items sold in sets). These sets cannot be broken up for individual sale due to the fact they are already packaged to be sold as a set. You may place your sample order online or by calling our us at 866-825-8220.
What payment options do you except?
We accept all major credit cards (Visa, Mastercard, American Express, Discover and bank debt cards). We also accept payment via PayPal.
Will I receive a confirmation of my order and when it is shipped?
Whether you place your order online or by phone you will receive an order confirmation once your order is placed. This confirmation contains all of the information regarding your order. Once your order ships from our warehouse you will receive another email containing the tracking number for your order.Please note that your order may ship from different warehouses so you may receive more than one email containing different tracking numbers.
Do you ship Internationally?
We do not ship internationally at this time. We only ship orders within the United States, Puerto Rico and Canada. Canadian Customers: Please note that the shipping charges do not include customs taxes. For our Canadian Customers we offer UPS Standard to Canada & UPS Worldwide Express as shipping options. If an order is being shipped to Canada we do offer pre-payment of customs taxes and duties. The pre-payment amount is currently $16.95 and will be charged in a separate transaction. If you would like to utilize this service please let us know by writing it in the comment field on the checkout page. We do not ship to any P.O. Box or AFO/FPO addresses.PLEASE NOTE: Items numbers that begin with “CC or EB” cannot have the pre-pay service added.
What is Planning Pad’s pricing & discount policy?
Our prices are extremely competitive with other retailers in this industry. We do however offer our “Low Price Guarantee” . If you come across another online retailer that is offering the same exact product at a lower price we will honor a 100% price match. Please note that the product must be the exact same item from the same manufacturer, and must be in stock. We will take into account the total cost of the order including shipping Please email us if you have a price match request. Also note that Ebay auctions are not eligible for price matching due to the nature of the transactions. For inquiries regarding price matching please email us at support@planningpad.com.
How will my order be shipped?
We ship order by UPS, Federal Express, DHL and USPS.Once your order ships you will receive an email containing the tracking number and company that will be delivering your order.
When should I expect to receive my order
Most non-personalized orders are shipped out within 2-3 business days. For personalized items, please allow 5-7 business days for processing. Please keep in mind this does not include shipping time. You will need to select an appropriate shipping method to assure you receive your order in time for your event. Since we use multiple warehouses to store our products your order will sometimes be split into two separate shipments. This does not slow the shipping process at all. Your order will still be shipped out on time. We use UPS, Federal Express, DHL or the U.S. Post Office to ship orders. Please note that we do offer UPS Next Day Air and UPS Next Day Air Saver for orders that require expedited shipping. The descriptions are as follows:UPS Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination. Destinations include - All 50 states and Puerto Rico, with some limitations in Alaska and HawaiiUPS Next Day Air Saver: Next business day delivery by end of day. Available to the 48 contiguous states. Not available to destinations where UPS Next Day Air delivery is committed by end of dayPlease Note: We do not ship to any P.O. Box or AFO/FPO addresses.Holidays do not count as business days.
Do you accept rush orders?
We do accept rush orders. By choosing to rush your order we will ship it out within 2 business days.Please note that this does not include the time it takes for your order to be delivered. This will only expedite the processing time of your order to make sure it ships from our warehouse within 2 days.Please review and select an appropriate shipping method to assure you receive your order in time for your event. Holidays do not count as business days.To place a rush on an order there is an additional charge of $20.00.
Can products be personalized?
Most of our products can be personalized. Please navigate to the personalized gifts, personalized favors or personalized tags sections to view the full selection of items that can be personalized for your event.
What is Planning Pad’s return and exchange policy?
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything (EXCEPT personalized favors/gifts, personalized tags, special order items, customized items or edible items) for any reason or no reason. We want you to be 100% happy with your purchase. Please contact us within 15 days of receiving your order to obtain a return authorization number. Once we assign an RA number we will email the return instructions to you. We will not accept any returns without an RA number. Once a return is received and contents verified we will issue a refund to the customer less any shipping charges within 5-7 business days.Please return authorized orders in their original form and packaging. We must receive the return within 15 days from the day the return authorization was issued. We will accept authorized returns within 30 days of the original order date as long as the items are unused and in the original packaging.
Does Planning Pad work with Event Planners & Coordinators?
We do work with event planners and coordinators. Our Planning Program was created so we could work in a partnership with other planners and coordinators. Our Planning staff will assist the event planner in the selection and ordering of favors and gifts for their event. If you would like more information regarding this program please email us at support@planningpad.com
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; "Here comes the bride, looking radiant—as all brides do—and wearing a “grate” gown! In a gift presentation as memorable as the favor itself, “The 'Gratest' Love of All” Stainless-Steel Cheese Grater blends romance and fun in a warm and whimsical way.
Our cardboard-cutout bride, in traditional white, poses in front of a heart-covered background with the phrase The “Gratest” Love of All repeated throughout. Her one splash of color is the lavender-and-red bouquet she carries, and the skirt of her gown is the stainless-steel cheese grater, which features three hole sizes for fine and coarse grating. Hidden behind her is the round, white plastic handle of the grater.
She stands ready to walk down the aisle in a clear gift box that says The “Gratest” Love of All, all exquisitely accented by a lovely, sheer white organza bow and a matching “For You” tag. The grater measures 3.5” high, and the display gift box measures 5.5” x 2.5” x 2”.")
; "In a world of look-alike luggage, any distinctive marking on a suitcase makes it easier to identify when you reach your port of call, saving time to enjoy your travels. Why not give your guests the precious gift of time with this unique and playful Kate Aspen wedding favor? The Flip-Flop Luggage Tag is a meaningful memento they’re sure to take everywhere they go, along with the wonderful memories you’ve given them. This ever-popular summer sandal looks and feels like a miniature version of the flip-flops you wear!
The insole is a soft, sky blue with bright-yellow trim and “traction grooves,” just like the real thing. Clear toe straps meet at the top, where a fanciful, white flower with purple and yellow accents lends a touch of style. Flip the flip-flop over to find a yellow sole that holds the information card. A thin, clear, stretchable strap secures the tag to the luggage. Designed for a destination wedding, the clear gift box displays the lovely image of a sandy shore, a deep-blue sea, white clouds against a blue sky and the silhouette of a ship in the distance. Tied around the box are a sheer, white organza ribbon and bow and a matching, pail-shaped “For You” tag. The flip-flop luggage tag measures 4” l x 2.5” w, and the gift box measures approximately 5” h x 3.75” x w 1” d.")
; "“I take thee…! Then it’s time for tea! Kate Aspen’s nostalgic, silver-tone teapot kitchen timer is as quaint, cute and endearing as its gift box—a presentation that will “tea-light” your guests! The “Love is Brewing” Teapot Timer measures 3” high x 3” in diameter and has a black handle and lid, a tiny, black pour spout, and the black-and-white timer numbers appear in a small window on the side of the teapot, with the winder on the bottom. And where else would you find a classic teapot but in a retro kitchen? That’s exactly where we’ve placed our timeless teapot, which sits in a 3.25” x 3.25” x 3 ¼” clear display box in front of a vintage kitchen with a blue refrigerator and stove. In front of the teapot, the package reads “Love is Brewing” Teapot Timer alongside the image of a teapot. Topping off the teapot is a sheer, white organza ribbon and bow and a matching, heart-shaped “For You” tag.")
; "Inspired by the vibrant, breathtaking beauty that rises from April’s rains and sunny days, Kate Aspen brings you the “Blooming” Bottle Stopper—a unique wedding favor designed to delight your guests at the reception and when they take them home. Bursting forth from the supple, spring-green stopper and stem is a translucent pink flower with a green center. As enchanting as the flower is the presentation.
The flower “grows” in a pretty, little lavender pot inside a clear display gift box. On the front of the flower pot, it reads “Blooming Bottle Stopper.” Behind the pot is a “window” that looks out onto a sunny spring day, with bright-blue sky, white clouds and a lovely field of flowers. A sheer, white organza ribbon and bow and matching, flower-shaped “For You” tag complete the presentation. The “Blooming” Bottle Stopper measures 4” h x 2” w, and the gift box measures 4.5” h x 2.5” w x 1.5” d.")
; "Have your boarding pass ready and grab your carry-on! Travel buffs and frequent fliers alike will adore the utility of this special little favor. What a great way to thank your guests for traveling to your event. Each airplane shaped tag is forged from heavy weight chrome and adorned with three heart shaped passenger windows. Attached is a black adjustable leather strap. These luggage tags could easily double as place card holders. Each luggage tag comes packaged in a black bottom gift box with sheer organza ribbon and retro luggage thank you tag. Measures 3 1/4\"x2 1/4\".")
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