Services:

Something old, something new, something borrowed, something blue....
We all dream of our big day and think about the dress, the flowers the dancing- but we often forget how special the jewelry can be. Nancy Nelson Jewelry can help you custom design your bridal, mother of the bride or bridal party jewelry.

Bella Amore Events, LLC

Working with Nancy is always a pleasure for my clients. For clients with distinct and distinguished tastes she is the perfect designer. Nancy is very creative and professional and has the talent to mesh modern and traditional styles making the bride’s wedding jewelry reflect her style, personality, and spirit. She also offers great gifts for bridesmaids that will compliment the bride’s jewelry collection.

Can I Custom Design my pieces?

Custom Orders are available upon request. Most items on our site can be altered to a different
stone, size, or precious metal. A $25 custom order fee is added to the cost of the item and the
actual price may vary depending on the adjustment made (for example, changing Sterling
Silver to Goldfill may increase the price). Contact us with your order request. Be sure to include the
name of the item you wish to customize and what changes you wish to be made. We will send you a
price quote for the cost of the customized item. You can then confirm whether you want the item
made and send payment. If you desire several copies of the same item , please contact us to
determine whether or not the item you desire is available in quantity. Please note that custom
orders may take up to 4 weeks.

What if I like a design, but want it made in a different color?
Although it may not always be possible, contat us to try requesting the color you want. If it is possible, we will email
a picture of the new stone color. If you decide you do not like it, you will not be obligated to buy. If you do, we will
ship it out upon the receipt of your payment.

What is the return policy?
Returns are accepted within 14 days of the shipping date in its original unused condition (including attached tags).
Contact us for the reason of the return, then mail your item to the address below. Be sure your item is well-packed
and insured. Returns that arrive after 14 days will be for a credit only. Returns and exchanges do not include
reimbursement of original shipping and handling charges. All SALE items are considered final sale and are not
returnable. We are not responsible for returns which are lost or damaged in transit, so for your protection, please
make sure the item is insured.

Can I exchange an item?  
We accept unused ready-made merchandise purchased online or at a show for exchange within 14 days of
purchase date. Contact us and let us know what size or item you would like instead. Then, mail your item to the
address below. Be sure your item is well-packed and insured. Upon receipt, we will mail your order in the new size
or style.

What if my jewelry piece breaks?
If the item arrives damaged or breaks during the first 30 days, we will repair it free of charge (you pay only for
shipping the item to us). Contact us with the problem. Then, mail your item to the address below. Be sure your item
is well-packed and insured.

If you want to return an item for repair after 30 days, a nominal fee will be charged for shipping and materials (to be
determined by the designer upon inspection of problem).

How should I care for my jewelry?
All jewelry that you receive will come in an air tight zip lock bag. To keep your jewelry from tarnishing, keep it in this
bag and store it in a dark place (drawer or jewelry box) while you are not wearing it. You may use a jewelry cloth to
polish. To get to those tricky, hard to reach places, put a SMALL amount of white toothpaste onto an old tooth
brush and lightly brush. Jewelry will sparkle and shine! Please DO NOT use solvents and harsh chemicals.  Put on
your jewelry last to avoid exposure to hair-styling products and the alcohol in perfume which will often damage not
only the metal, but the gems as well.

14kt Gold Fill:
A tube of solid 14kt gold is filled with a base metal, usually brass for the similar color. The exterior of the chain/wire
is entirely 14kt gold and will help reduce tarnishing, wear and tear, etc. For care of this metal, please rinse in warm
water and hand soap. Pat dry with tissue.
 
About Ordering...  

Purchasing through PayPal?
PayPal allows users with an email address to securely, conveniently, and cost-effectively send payments online. It’s
free to send your payment through PayPal and only takes a few minutes to set up an account. We accept payment
with the following credit cards through PayPal:

We also accept credit cards over the phone. Just call us to place your order.

INTERNATIONAL CUSTOMERS - IMPORTANT
Prior to placing an order through PayPal, e-mail us with the order and we will give you the shipping rate for the
country you request. You will need to manually enter this rate at the PayPal site when purchasing your order.

Is my credit card transaction secure?
Absolutely. We are a PayPal Verified site, which means that we have passed the required screening process of a
financial institution. PayPal’s data security is state-of-the-art including Secure Sockets Layer protocol (SSL) with an
encryption key length of 128-bits (the highest level commercially available). PayPal’s server checks that you’re
using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches PayPal, it resides on
a server protected by an electronic firewall. Their servers are not directly connected to the Internet, so your private
information is available only to authorized computers.

By participating in the Council of Better Business Bureau’s BBBOnLine® Privacy Program PayPal has made a
commitment to meet the program’s strict requirements regarding how they treat your information and have it
verified by BBBOnLine. PayPal has also agreed to have their practices reviewed for compliance by TRUSTe -- an
independent, non-profit organization whose mission is to build users’ trust and confidence in the Internet by
promoting the use of fair information practices.

Can I pay for my order by check?
Yes, if you prefer to write a check, you may do so for the amount listed on the product page and mail payment to
the address below. Please e-mail us the order, Items will be shipped after the check clears or payment is received.
Be sure to include instructions on which item you’d like to order, the preferred length, color, etc., your mailing
address, email address and phone number.  Please contact us for mailing address.

How will my order arrive?
Once an order is received, we will send you a confirmation e-mail to the address you provided  with the status of
your order. We take care in packaging our jewelry. Each piece is protected within a clear resealable bag.
Packages are sent and insured through U.S. Postal Service Priority Mail to our customers and should arrive within
3-5 business days of receipt of payment based on current availability.