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Endorsements
Frequently Asked Questions
Additional Questions and Answers
What parts of the country do you ship to? With nationwide delivery, Mosaic can serve you no matter what part of the country you live in. View our lovely linens on our website (www.partymosaic.com), then call 1.866.5.MOSAIC to discuss your needs and request a cost proposal and/or fabric samples. Once you have selected your look, we can send a sample of cloth for a tasting or decor preview, if desired. We will also work with your event site, planner, caterer, or florist to ensure that you have made the perfect choice. What is your new Sample Order Policy? When you are ready to place your sample order, please call or email us with the cloths you wish to preview. At times, we may need to substitute an alternate size in your fabric for the sampling. Please keep in mind that in most cases custom cloths cannot be ordered as samples. This circumstance occurs most often when ordering silks. There will be a $35 fee for all sample orders. This fee includes round-trip ground shipping, handling fee, and the cleaning cost of up to three linen products. For expedited shipping (3 day, 2 day or overnight service) or additional linens, other fees will be applied. What is your cancellation policy? Orders may be cancelled a minimum of four weeks before scheduled delivery without charge. Cancellations after that time may incur a 50% restocking fee if the order has already been prepared by our warehouse. Orders cancelled after the ship/delivery date and custom orders are subject to full payment. A return ship label will be included with your order. Please utilize the return labels provided so that Mosaic can track your sample order. If orders are not shipped back to Mosaic within 48 hours of your “customer return ship date” listed on your contract, Mosaic will bill for the replacement cost of all items shipped. All replacement fees will be listed on the order. If samples are returned after the date designated on your contract, Mosaic will reimburse you for a portion of the replacement fee. Reimbursement amount will be based upon the time period that the linens have been out of inventory. How much do rental linens cost? Pricing is determined by the size and pattern of each linen or accessory. Our very basic linens start as low as $10 and work their way up. Our professional sales staff is available to assist clients by appointment Monday-Friday from 9:00 AM until 5:00 PM EST. Pricing inquiries are also welcome by phone, fax and e-mail. What size tablecloths fit what size tables? If you are not certain about what size table linen to order for your event, please refer to our table sizing chart located under "Party Planning Tips" or contact a Mosaic representative for assistance. Custom size cloths can be made, if needed. Do your chair covers fit most banquet chairs? We have a variety of chair covers available to fit most any chair size. We recommend that our client "test" the cover on their chairs prior to their event to avoid any last minute delay or sizing mistakes. Mosaic is available to assist with the sizing of your chair covers. Please contact us for details. How do I place an order? You may place a linen order by visiting us in our showroom, located in Pittsburgh's Strip District, or over the phone for out-of-state clients. Orders must be placed during regular business hours (Monday - Friday, 9:00 AM to 5:00 PM EST). We will mail or fax you a Rental Agreement with the selections listed for your approval. To secure the date of your event, we ask that you return the signed Rental Agreement along with a 50% deposit. Final linen count is requested one week prior to Pittsburgh based events and one week before the ship date of your out of town event. What is your order change policy? Reasonable changes to your order, both additions and reductions, can be made up to one week before the scheduled delivery/ship date. Reductions after that time will be subject to a 50% restocking charge. Additions after that time may be added to the original order if the cloths are available, but may be shipped separately and be subject to rush charges. Do you provide production services (delivery, set-up and take down)? Mosaic will provide delivery and set-up services for local and surrounding Pittsburgh area events if desired. Our experienced décor specialists will install chair covers and sashes, custom drape buffets and bars, and add special finishing touches to your table linens. We are also available to provide custom napkin tying. Charge for delivery is based on the size of your order and travel time. Charge for set-up is approximately 10% of your final invoice depending upon linen selection and set-up requirements. When will my order be ready, and when does it need to be returned? Orders are available for pick up and/or delivery the day before your event. If you are an out-of-state client, we will normally ship your linens to arrive two days before your event. Linens must be returned to our warehouse the first business day following your event to avoid additional rental charges. For out-of-state clients, linens must be sent by designated carrier on the first business day following the event. How do I handle damp or wet linens after an event? If your rented linens have gotten damp or wet during an event, please let the cloths air-dry before you pack them in the dirty bags provided. This will help avoid mildew and other damage to the linens, which will result in replacement charges. If you need to hold the linens for a few days to dry, please let us know ahead of time to avoid additional rental charges. What is your policy regarding misplaced or damaged linens? If items have not been returned or have been returned in a condition that does not allow further usage, a replacement charge will be applied. Conditions that typically hinder further usage include burn marks, candle wax, holes and mildew. The fees are typically equal to three (3) times the rental price of each tablecloth. Skirting is billed at four (4) times the rental price. Chair covers are billed at $35 each, and sashes start at $10 each. In addition, all linens not returned by the fourth business day following the event may be subject to additional rental charges. How does the shipping and return process work for out-of-state clients? Mosaic strives to make this process as simple and worry-free as possible. Be sure to communicate final order changes to Mosaic at least 72 hours (three days) before your order is due to leave the warehouse. Any order destination that is shipped beyond a three day ship from Pittsburgh is sent three day air. For last minute orders, you can request UPS 2-Day or Overnight Service, and an additional shipping charge will be applied. In all cases, tracking numbers are available upon request. You will receive your order by the end of the day of your scheduled delivery date. Our fulfillment processes are excellent, but nonetheless, it is always a good idea to check the contents of your order once received. You are responsible for returning the linens to Mosaic, using the enclosed return duffle bags and prepaid return labels. Linens should be shipped out on the first business day following your event. Additional rental charges may accrue if linens are not received back by the fourth business day following your event. Depending on which carrier is returning your linens, we will let you know how to contact them when your order is ready for pick up. What do I do if I have lost my return forms? Please contact Mosaic immediately for instructions on what to do if the return forms are lost. We will need to make appropriate arrangements for tracking and billing purposes. What are your payment policies? Mosaic accepts ALL Major Credit Cards, cash, or check. A 50% deposit is required to confirm your event and the balance will be processed 1-3 days following the inventory of the returned cloths. For further information regarding payment arrangements, please contact Mosaic directly. Do I have to pay for linens I don't use? We must charge for all linens delivered or shipped to the client unless portions of the order are cancelled one week prior to the ship/delivery date. It is often wise to order a few extra linens to accommodate any last minute additions. Do you have a swatch book I can order? We have two options to accommodate individual clients as well as members of the trade. For trade clients, our swatch books are an invaluable tool offering hundreds of fabric swatches. We are happy to provide our books to you, however, if no orders are placed within six months we ask that the books be returned. For individual clients, in addition to trade professionals, we are happy to provide a CD-ROM featuring photos of all of our swatches plus our napkins, napkin rings and charger plates. In either case, nothing works as well as seeing the full, finished cloth. Please call us to request finished cloths to see and feel first hand. There will be no charge for sample cloths or shipping on those cloths if an order is ultimately placed. If no order is placed, the client is only responsible for shipping costs.
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