Q.
What type of paper do you use to print your product on?
A. We use 100 lb. smooth white cardstock made from 10% post-consumer recycled fibers.
Q.
Why don’t you print on colored paper?
A. We do not use colored paper which can mute some of the ink tones and make colors seem dull. Printing on matte white paper brings out the richness of the colors in your wedding paper.
Q.
What type of printing process do you use?
A. We use a state-of-the-art HP Indigo 5500 digital press. Digital printing offers the quality of offset printing (the type of printing typically used to print high quality commercial materials such as magazines) with lower set up costs. The lower set up cost allows us to pass on more affordable wedding paper to you. We also use a four-color ink process which provides vibrancy to your wedding paper.
Q.
Are envelopes included in my order?
A. Yes. Invitations, Save the Dates, Response Cards and Thank You Cards all come with heavy 70 lb. white envelopes. Many are made from 100% recycled paper. We do not include envelopes with Reception Cards as they generally are placed with the invitation inside the same envelope.
Q.
What about extra envelopes?
A. We include 10 extra envelopes automatically with every order. If you have need for more, please contact us and let us know of your need. We can include extra envelopes for a small fee.
Q.
Can I customize any of your products?
A. Yes. Any products can be customized by color, font and/or wording. For response, save the dates and reception cards, we will gather custom text information upon check-out. For invitations or for any color or font changes on any items please fill out our customization form through our website before placing your order. In the comments field please specify what item the customization is for (invitation, save the date, response card etc.). This way you can make sure the changes are what you envisioned before placing your order.
Q.
What is your return policy?
A. We offer returns for the following reasons: 1) Printer Error — This includes anything printed that was not supposed to be part of the design. 2) Misspelling — If there is an error on our part that was not approved by you prior to going to press, we will reprint your invites or refund your money depending on your preference. For a full list of what we accept and cannot except along with our complete return policy
please visit our website.
Q.
What if I need a rush on my order?
A. If time is an issue, please contact us before placing your order and let us know your time constraints. Usually we can get your order to you very quickly. If you live within the Denver-metro area, we can also hand deliver shipments if time is a factor.